Alyssa Chapa
Irvine,California
Summary
Dynamic Shift Lead Manager at Taco Bell with a proven track record in team motivation and conflict resolution. Expert in inventory management, reducing wastage while enhancing customer satisfaction. Skilled in coaching and mentoring staff to achieve peak performance, fostering a collaborative and efficient work environment.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Taco Bell
10.2023 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
Cashier
Ralphs Grocery Kroger
10.2021 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments such as Bakery, Produce, and Courtesy Clerk when needed, showcasing versatility within the retail environment.
Education
Bachelor of Arts - Psychological Science
University of California, Irvine
Irvine, CA06-2027
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Energetic and enthusiastic
- Mentoring and coaching
- Customer service
- Conflict resolution
Timeline
Shift Lead Manager
Taco Bell
10.2023 - Current
Cashier
Ralphs Grocery Kroger
10.2021 - 10.2024
Bachelor of Arts - Psychological Science
University of California, Irvine
Similar Profiles
Calixto AgustinCalixto Agustin
Restaurant General Manager at Taco Aloha Dab Taco BellRestaurant General Manager at Taco Aloha Dab Taco Bell
Samantha BateySamantha Batey
manager at Taco Bell/ Bell-comanager at Taco Bell/ Bell-co
Jayden CrawfordJayden Crawford
Food Service Worker at Taco Bell Restaurant Yum! Brands, Inc.Food Service Worker at Taco Bell Restaurant Yum! Brands, Inc.
Patrick DabbsPatrick Dabbs
Shift Leader at Taco BellShift Leader at Taco Bell
Yong(Ethan） DangYong(Ethan） Dang
Cashier Supervisor at 99 Ranch MarketCashier Supervisor at 99 Ranch Market