Alyssa Choy
Denver,CO
Summary
Dynamic leader with a proven track record at Wag Hotels Denver, excelling in staff management and customer service. Expert in fostering team collaboration and boosting client satisfaction through effective complaint handling and relationship building. Achieved significant improvements in service delivery, demonstrating strong leadership and time management skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Sunny Gardens
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
Customer Service Representative
Pizza Hut
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Barista Trainer
Starbucks
- Taught proper procedures and strategies for success to new employees.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Handled cash and processed payments accurately to avoid errors.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Trained new employees in groups and in one-on-one scenarios.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Universal Aide
Parker Nursing and Rehabilitation
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Coordinated scheduling with other Universal Aides, ensuring consistent continuity of care for all patients served.
Client Service Representative
Club Pet Resorts at DIA
Aurora, CO
10.2020 - 01.2023
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Client Services Manager
Wag Hotels Denver
Denver, CO
02.2023 - Current
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed a keen understanding of industry trends by participating in conferences and networking events which allowed me to provide better solutions for our clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Led presentations showcasing company services to prospective clients, successfully securing new business deals and expanding market reach.
- Implemented training programs for new team members, ensuring seamless integration into the organization and rapid onboarding.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Conducted regular reviews with clients to assess their satisfaction levels, gather feedback, and address any areas of concern.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted periodic evaluations of team performance resulting in continuous improvement in service delivery and higher client satisfaction.
Education
High School Diploma -
Thomas Jefferson High School
Denver, CO05.2016
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Sales Promotion
- Strong leadership
- Customer Service
- Relationship Building
- Staff Management
- Worker Training
- Work Schedule Creation
Certification
- Pet First Aid & CPR Instructor Certification – American Red Cross or Pet Tech.
- DogSAFE Canine First Aid Certificate – DogSAFE.
Timeline
Client Services Manager
Wag Hotels Denver
02.2023 - Current
Client Service Representative
Club Pet Resorts at DIA
10.2020 - 01.2023
Waitress Supervisor
Sunny Gardens
Customer Service Representative
Pizza Hut
Barista Trainer
Starbucks
Universal Aide
Parker Nursing and Rehabilitation
High School Diploma -
Thomas Jefferson High School