Alyssa Chromy
Plainfield,IL
Summary
I am a diligent and dependable individual who brings a strong work ethic to any professional setting. I excel at solving problems and am capable of working independently with minimal supervision. I am skilled at maintaining a tidy work environment and providing exceptional customer service while managing multiple tasks. As a results-oriented Supervisor, I have a proven track record of effectively leading and managing all aspects of operations. I have a knack for overseeing various projects with conflicting priorities, including implementing process enhancements, promoting safety measures, and ensuring quality control. My ability to work closely with senior management has been praised and acknowledged for contributing to the attainment of organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
ABM Janitorial Services
Joliet, IL
09.2023 - Current
- Directing and supervising 15 employees daily
- Reviewing completed work to verify consistency, quality and conformance.
- Evaluating employee performance through periodic reviews and documented results accordingly.
- Ensuring each employee is following safety procedures
- keeping inventory
- Training new hires for Tenant machinery and general cleaning
- Enrolling employees for direct deposit, electronic paystubs, and submitting and updating w-4 forms
- communicating with the client and occasionally doing client walk-throughs
- disciplining and termination
Sales
Mosquito Squad (Seasonal)
Lemont, IL
04.2022 - 09.2023
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Handled escalated customer service issues professionally and efficiently.
- Made outbound sales calls to potential customers to promote products and services.
- Answered incoming calls from customers, providing prompt and accurate information.
- Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved established sales targets by generating new customer accounts.
- Participated in team meetings to discuss strategies for improving customer service experience.
- Utilized a computer system to track customer accounts and update order information.
Store Supervision/Sales/deliveries
Trio
Morris, IL
08.2019 - 03.2022
- Managed boutique Tuesday-Sat, bank runs, cashier, sales, customer service, media promotion for boutique, pop up shops and markets
- Greeted customers upon entering the store and provided assistance in locating items.
- Built relationships with customers through friendly interactions and follow-up communication.
- Performed cashier duties including processing payments, issuing receipts, and providing change when necessary.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained records related to sales for store management.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Upsold additional products to increase revenue for the store.
Education
Plainfield South high school
01.2016
Skills
- Staff Management
- Inventory Control
- Strategic Planning
- Goal-Oriented
- Training and Mentoring
- microsoft/power point proficient
- Complex Problem-Solving
- efficient communicator
- Friendly, Positive Attitude
Certification
Cosmetology, Present
Timeline
Supervisor
ABM Janitorial Services
09.2023 - Current
Sales
Mosquito Squad (Seasonal)
04.2022 - 09.2023
Store Supervision/Sales/deliveries
Trio
08.2019 - 03.2022
Plainfield South high school