- Acting and Theater
- Photography
- Baking
- Music
- Video Gaming
Alyssa Clay
Owego
Summary
Enthusiastic professional with experience in high-pressure environments. Skilled in effective communication and inventory management. Committed to delivering exceptional service and using team collaboration to enhance overall customer satisfaction.
Overview
7
7
years of professional experience
Work History
Bartender
Tioga Downs Casino Resort
Nichols, NY
05.2025 - Current
- Prepared and served a variety of beverages in high-pressure environments.
- Maintained cleanliness and organization of bar area to ensure safety and compliance.
- Assisted in inventory management, tracking stock levels for timely replenishment.
- Provided excellent customer service by engaging with patrons and addressing needs promptly.
- Trained new bartenders on service standards, drink recipes, and equipment usage.
- Monitored and adhered to responsible alcohol service policies to ensure guest safety.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Production Associate
Wedding Gown Preservation
Endicott, NY
08.2024 - 02.2025
- Inspected finished products for quality assurance and adherence to standards.
- Collaborated with team members to streamline production processes and reduce downtime.
- Maintained clean and organized workstations, ensuring compliance with safety protocols.
- Trained new associates on operational procedures and best practices for efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Prepared reports and technical documentation of day-to-day production processes.
Inventory Specialist
Hertz Car Sales & Car Rental
Jacksonville, FL
09.2022 - 06.2024
- Managed inventory levels to ensure optimal stock availability across locations.
- Conducted regular audits to maintain accuracy and compliance in inventory records.
- Implemented process improvements that enhanced efficiency in inventory tracking systems.
- Coordinated with cross-functional teams to streamline inventory management procedures.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Collaborated with sales team to align inventory levels with promotional activities, optimizing sales opportunities.
Car Salesperson
Mitsubishi
Jacksonville, FL
01.2022 - 09.2022
- Fostered customer relationships to enhance satisfaction and loyalty.
- Demonstrated vehicle features and benefits to potential buyers, driving engagement.
- Negotiated sales terms, achieving favorable outcomes for both customers and dealership.
- Maintained up-to-date knowledge of Mitsubishi products and industry trends to inform clients.
- Collaborated with finance team to streamline loan processing for customers.
- Implemented follow-up protocols that improved customer retention rates post-sale.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Mobile Expert
Metro by T-Mobile
Jacksonville, FL
08.2021 - 01.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Educated customers on device features, plans, and promotions to enhance user experience.
- Assisted in inventory management, ensuring optimal stock levels for popular devices and accessories.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new staff on product knowledge, sales techniques, and operational procedures for consistency.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Assistant Manager
T-Mobile
Chaska, MN
02.2019 - 08.2021
- Led team in achieving sales targets through effective coaching and performance management.
- Developed training programs to enhance staff skills and improve customer service outcomes.
- Streamlined inventory management processes, reducing stock discrepancies and increasing accuracy.
- Implemented new operational procedures that optimized workflow efficiency and reduced service time.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Jordan High School
Jordan, MNSkills
- Strong multitasking
- Customer service
- Team player attitude
- Engaging personality
- Memory retention
Interests
Timeline
Bartender
Tioga Downs Casino Resort
05.2025 - Current
Production Associate
Wedding Gown Preservation
08.2024 - 02.2025
Inventory Specialist
Hertz Car Sales & Car Rental
09.2022 - 06.2024
Car Salesperson
Mitsubishi
01.2022 - 09.2022
Mobile Expert
Metro by T-Mobile
08.2021 - 01.2022
Assistant Manager
T-Mobile
02.2019 - 08.2021
High School Diploma -
Jordan High School