Alyssa Conn
Dayton,OH
Summary
Dynamic supervisor with a proven track record at Sheetz, excelling in staff management and customer service. Expert in training and mentoring teams, implementing inventory control measures, and enhancing operational efficiency. Committed to fostering a positive work environment, resulting in reduced turnover and improved employee motivation. Adaptable and detail-oriented, ensuring compliance with safety protocols.
Overview
7
7
years of professional experience
Work History
Supervisor
Sheetz
Fairborn, OH
05.2024 - Current
- Supervised daily operations to ensure efficient service delivery and compliance with safety protocols.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Monitored performance metrics to identify areas for improvement in workflow efficiency.
- Conducted regular staff meetings to communicate company policies and address team concerns.
- Enhanced customer experience through proactive engagement and resolution of service issues.
- Coordinated shift schedules to maintain adequate staffing levels during peak hours.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Supervisor
Bob Evans Restaurant
Kettering, OH
06.2023 - 05.2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new team members on service protocols and operational procedures.
- Managed inventory levels, facilitating timely restocking to meet customer demand.
- Implemented process improvements, enhancing efficiency in store operations and customer service.
- Monitored cash handling procedures, ensuring accuracy in transactions and financial reporting.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Line Cook
Rusty Bucket
Miamisburg, OH
08.2021 - 06.2023
- Prepared ingredients by chopping, slicing, and measuring to ensure readiness for cooking processes.
- Operated kitchen equipment, including grills, fryers, and ovens, adhering to safety protocols.
- Maintained cleanliness and organization of workstations to promote efficiency during busy shifts.
- Assisted in menu preparation by following recipes accurately and consistently delivering quality dishes.
- Collaborated with team members to streamline service flow and enhance customer satisfaction.
- Implemented food storage procedures to minimize waste and uphold food safety standards.
- Adapted quickly to changing menu items and special requests while maintaining speed of service.
- Trained new staff on kitchen operations, emphasizing safety practices and efficient workflow techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Line Cook
Beer Barrel Pizza & Grill
Columbus, OH
05.2019 - 09.2021
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
- Implemented system for quicker ingredient replenishment, keeping kitchen running smoothly during peak hours.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Improved team morale and productivity through effective communication and collaboration.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Optimized food presentation, resulting in positive customer feedback and increased social media attention.
- Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and cooked meals according to recipes and customer specifications.
Line Cook/To-Go Specialist
Olive Garden
Columbus, OH
09.2020 - 08.2021
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workstations for optimal efficiency.
- Assisted in inventory management by monitoring stock levels and notifying supervisors of shortages.
- Collaborated with team members to ensure timely food preparation and service during peak hours.
- Adhered to food safety regulations, ensuring compliance with health standards in all food handling processes.
- Learned new cooking techniques, adapting quickly to diverse culinary tasks as needed.
- Supported training of new kitchen staff on operational procedures and best practices.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
- Increased repeat customer numbers with consistent high-quality meal preparation.
Sales Associate
Marshalls
Columbus, OH
08.2018 - 12.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring cleanliness of displays.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to achieve daily sales goals and improve customer service standards.
Education
Westland High School
Galloway, OH06.2019
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Inventory control
- Staff development
- Operations management
- Waste reduction
- Industrial hygiene
- Safety protocols
- Coaching and mentoring
- Task delegation
- Quality control
- Active listening
- Professionalism
- Self motivation
- Reliability
- Adaptability
- Task prioritization
- Quality assurance
- Decision-making
- Relationship building
Timeline
Supervisor
Sheetz
05.2024 - Current
Supervisor
Bob Evans Restaurant
06.2023 - 05.2024
Line Cook
Rusty Bucket
08.2021 - 06.2023
Line Cook/To-Go Specialist
Olive Garden
09.2020 - 08.2021
Line Cook
Beer Barrel Pizza & Grill
05.2019 - 09.2021
Sales Associate
Marshalls
08.2018 - 12.2018
Westland High School