Alyssa Contreras
Fort Worth,TX
Overview
8
8
years of professional experience
Work History
Guest Service Associate
European Wax Center
09.2023 - Current
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Shift Leader
Nekter Juice Bar Inc.
06.2019 - 04.2023
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Cart Attendant
Iron Horse Golf Course
07.2017 - 11.2018
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Streamlined inventory management with efficient restocking practices, resulting in reduced waste and improved availability.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
- Achieved safe food handling standards by strictly adhering to sanitation guidelines during food preparation and storage processes.
- Coordinated with event planners to provide custom beverage offerings for tournaments and special occasions, enhancing overall guest experiences.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Prepared hot coffee and tea according to customer requests.
- Provided attentive service and proactively assessed guest needs.
Team Member
Jamba Juice
06.2016 - 05.2017
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Contributed to the achievement of sales targets through upselling techniques and suggestive selling of menu items.
- Achieved timely order fulfillment through effective multitasking during high-volume periods, streamlining kitchen processes for maximum productivity.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
GED -
Tarrant County College District
Fort Worth, TXSkills
- Professional appearance
- Excellent communication
- Customer Service
- Training and Mentoring
- Telephone etiquette
- Problem-solving abilities
- Cash handling experience
- Computer literacy
Timeline
Guest Service Associate
European Wax Center
09.2023 - Current
Shift Leader
Nekter Juice Bar Inc.
06.2019 - 04.2023
Cart Attendant
Iron Horse Golf Course
07.2017 - 11.2018
Team Member
Jamba Juice
06.2016 - 05.2017
GED -
Tarrant County College District