Madison Woodley
Danbury,CT
Summary
Well-rounded professional experienced in managing guest check-in and check-out and resolving guest complaints. Outgoing individual committed to maximizing company profits and accommodating guest requests. Proficient in various types of reservation software. Resourceful professional in hospitality management known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
Xtreme Play
Danbury, CT
04.2022 - 08.2024
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Ensured that all guest inquiries were answered promptly and accurately.
- Operated equipment and machinery according to safety guidelines.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Resolved any customer complaints or issues professionally and efficiently.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
Education
Bachelor of Science - Mechanical Engineering
University of Hartford
West Hartford, CT05-2028
High School Diploma -
Danbury High School
Danbury, CT06-2024
Skills
- Report creation
- Property management systems
- Professional appearance
- Complaint handling
- Patience and composure
Languages
Spanish
Elementary
Accomplishments
- Received recognition letters acknowledging education efforts from the mayor multiple times throughout high school years.
Relevant Skills
- Microsoft Suite
- Time management
- Critical thinking
- Communication
Timeline
Guest Service Associate
Xtreme Play
04.2022 - 08.2024
Bachelor of Science - Mechanical Engineering
University of Hartford
High School Diploma -
Danbury High School
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