Organized and proactive individual with 4+ years of diverse experience in human services, child welfare, law enforcement, and emergency rescue. Skilled in processing sensitive information, managing documentation, and fostering safe environments. Holds a Bachelor's degree in Psychology; adept at engaging with individuals from varied backgrounds.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Social Worker III
Johnston County DSS
07.2024 - Current
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Maintained regular contact with clients by calling and visiting clients' homes.
Monitored clients' progress and adapted treatment plans to meet changing needs.
De-escalated stressful situations through individual and family crisis interventions.
Conducted home visits to assess living environment and facilitate access to necessary resources.
Updated client documentation for accurate, compliant and current records.
Eligibility Worker I
Wake County Health and Human Services
03.2023 - 06.2024
Evaluate and process applications for federal, state, and local assistance programs, ensuring compliance with regulations and providing timely assistance to Wake County residents
Recognize and respect the value of individual differences at all levels of the organization
Use appropriate interpersonal skills and methods to reduce tension and resolve conflict
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Assisted clients with completion of applications and paperwork.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated strong organizational and time management skills while managing multiple projects all within deadlines.
Student Loan Processor
Direct Account Management
12.2020 - 05.2023
Assessed and addressed requisites from underwriting departments to ensure loan processing accuracy and compliance
Conducted thorough reviews of financial statements, liaising with institutions and clients to resolve discrepancies and clarify financial data
Evaluated loan documentation for thoroughness, identified gaps, and prepared comprehensive condition lists to guide applicants through the submission process
Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Detention Deputy
Chaffee County, Department
09.2019 - 10.2020
Enforced security protocols by physically restraining inmates during altercations, ensuring a safe environment for all occupants
Make decisions without regard to that personal prejudices, biases, and experiences
Conducted routine surveillance and inmate accountability measures, including head counts, roll calls, and overseeing visitation and inmate welfare
Handle disappointment and/or rejections while still working effectively
Deal with high stress situations calmly and effectively
Interviewed inmates to obtain information and evidence.
Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
Private Nanny
Libby Wittneben
06.2017 - 10.2019
Fostered strong, professional relationships with both parents and children through effective communication and providing constructive feedback
Ensured adherence to established routines by effectively monitoring and managing children's sleep, dietary, and educational schedules
Provided a supportive and safe environment, contributing to the children's positive development and well-being
Built positive and nurturing environments to support child social and emotional growth.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
EMT-B Volunteer
Youngsville Rescue Services
01.2018 - 01.2019
Provided rapid response medical care and transportation for patients in emergency situations
Assessing patient conditions, administering emergency medical treatment, and maintaining detailed, confidential patient records
Operating and maintaining emergency vehicles and equipment
Participating in continuous education and training
Dealt with high stress situations calmly and effectively
Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Used strong interpersonal communication skills to convey information to others.
Restaurant Team Member
Chick-fil-A
03.2016 - 12.2018
Greeting customers, taking customer orders, and completing transactions on the cash register
Oversaw kitchen operations during opening and closing shifts, executing tasks timely and efficiently
Maintained cleanliness in the counter and dining room
Observed health and sanitation guidelines
Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Bachelor of Science - Psychology
North Carolina Central University
Durham, NC
05.2023
Associate of Arts - undefined
Vance Granville
Henderson, NC
07.2021
Skills
Invested Social Worker
Decision-Making
Social Justice Issues
Excellent Problem-Solving
Excellent Adaptability
Crisis Intervention
Time Management
Critical Thinking
De-escalation Techniques
Crisis Assessment
Certification
CPR and BLS Certification
Guard Card
EMT Certification
NC Child Welfare Pre-Service
Volunteer Positions
Ambassador, Goods & Better- Promotes this brand whose mission is to serve children in foster care and the families caring for them.
Foster Closet, Seven Marks Church- Organize and provide clothing and other necessitates to families with children in foster care.
Event Coordinator, Your Night to Shine- Planning a complimentary event (prom night) for people with special needs in Triangle area.
Isaiah 117 Home- Chairperson for fundraising events to benefit children entering foster care.
Timeline
Social Worker III
Johnston County DSS
07.2024 - Current
Eligibility Worker I
Wake County Health and Human Services
03.2023 - 06.2024
Student Loan Processor
Direct Account Management
12.2020 - 05.2023
Detention Deputy
Chaffee County, Department
09.2019 - 10.2020
EMT-B Volunteer
Youngsville Rescue Services
01.2018 - 01.2019
Private Nanny
Libby Wittneben
06.2017 - 10.2019
Restaurant Team Member
Chick-fil-A
03.2016 - 12.2018
Associate of Arts - undefined
Vance Granville
Bachelor of Science - Psychology
North Carolina Central University
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