Alyssa Coronel
Chicago,IL
Summary
Experienced problem solver with a calm demeanor, bringing years of expertise to a new role with long-term potential.
Overview
5
5
years of professional experience
Work History
Community Resource Navigator
BrightPoint
Chicago, IL
05.2023 - Current
- Provided information and guidance to clients on how to access services and resources.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Facilitated client referrals to community agencies or other organizations as needed.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
Phlebotomist
LabCorp
Chicago, IL
10.2022 - 04.2023
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Followed all safety protocols when handling hazardous materials.
- Ensured compliance with federal regulations governing laboratory procedures.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
Student Affairs Desk Clerk
University of Illinois, Urbana-Champaign
Champaign, IL
03.2020 - 05.2022
- Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Greeted guests upon arrival in a friendly and professional manner.
- Responded to all complaints in a timely fashion to ensure guest satisfaction.
- Ensured that all safety protocols were followed at the front desk area.
- Performed administrative duties such as filing paperwork, data entry, creating reports .
- Verified identity of guests prior to issuing keys or access cards.
- Monitored security cameras to identify suspicious activity near the premises.
Education
Bachelor of Arts - Sociology
University of Illinois At Urbana-Champaign
Champaign, IL05-2022
Skills
- Navigation
- Operational awareness
- Mission Planning
- Relationship Building
- Safety Regulations
- Problem-Solving
- Goal Setting
- Excellent Communication
Languages
Spanish
Native/ Bilingual
Timeline
Community Resource Navigator
BrightPoint
05.2023 - Current
Phlebotomist
LabCorp
10.2022 - 04.2023
Student Affairs Desk Clerk
University of Illinois, Urbana-Champaign
03.2020 - 05.2022
Bachelor of Arts - Sociology
University of Illinois At Urbana-Champaign
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