Marissa Moncriffe
Houston,TX
Summary
Results-driven Healthcare and Community Services Professional with 6+ years in healthcare call environments and medical programs. Expertise in active listening and first-call resolution for complex client needs. Proficient in navigating software applications and medical resources while ensuring HIPAA compliance. Committed to translating assessments into improved patient and client outcomes.
Overview
12
12
years of professional experience
Work History
Community Resource Navigator
Houston Food Bank
Houston, TX
03.2020 - Current
- Guided over 100 Texas residents each month through complex state benefits and medical assistance applications using strong communication, active listening, and telephone etiquette.
- Assisted hundreds of families in high-volume community through phone-based and in-person support for Medicaid and SNAP medical insurance programs.
- First-Call Resolution: Apply strong analytical skills to rapidly evaluate patient and client eligibility questions, ensuring immediate resolution or routing complex problems to the appropriate party for follow-up.
- Maintained up-to-date knowledge of state regulations, medical policies, and contracted rules, ensuring accurate processing of applications.
- Performance: Consistently recognized as one of the top producers in the (CAP) Community Assistance Program Department for over a year.
Sales Coordinator
Natural Resources
Houston, TX
09.2016 - 03.2020
- Managed client tracking, paperwork, and multichannel account management with Excel and Salesforce, ensuring organization and accessibility of client data.
- Cultivated relationships to meet project deadlines and revenue goals, contributing to team success in achieving targets.
- Coordinated sales activities and maintained communication with clients and stakeholders.
- Managed inventory levels and ensured accurate product availability for sales team.
- Assisted in the preparation of sales presentations and marketing materials for outreach.
Marketing Coordinator
Advanced Orthopedics and Sports Medicine
Cypress, TX
06.2015 - 08.2016
- Coordinated and managed high-impact medical marketing campaigns for 11 orthopedic doctors, strictly abiding by all HIPAA rules, regulations, and medical privacy policies.
- Aligned marketing initiatives with medical specialties through knowledge of medical terminology and clinical structures.
- Navigated various software applications, including Salesforce and data tracking systems, to analyze patient behavior and campaign performance.
- Created clear written communications, performance reports, and multi-channel campaign materials for healthcare stakeholders.
Marketing and Brand Development
Dr. Weaver Dermatology
Katy, TX
05.2014 - 06.2015
- Evaluated clinic metrics and consumer trends, generating data-driven reports on conversion rates to inform annual healthcare budgets and patient recruitment plans.
- Directed efforts in business development, practice growth, and community engagement at a specialized medical clinic.
- Mastered Infusionsoft to streamline patient engagement and trained healthcare colleagues to improve data entry accuracy.
Education
Bachelor of Business Administration - Human Resource Management
Texas Southern University
Houston, TXCertificate of Completion - SHRM
Rice University
Houston, TXSkills
- Medical Insurance Environment (SNAP, Medicaid)
- HIPAA Laws & Compliances
- Basic Knowledge of Medical Terminology
- Healthcare Call Center Operations & Telephone Etiquette
- First-Call Resolution & Problem Solving
- Software Navigation: Salesforce, Infusionsoft, MS Excel, & Online Resources
- Active Listening & Customer Relationship Management
- Clear & Grammatically Correct Written/Verbal Communication
COMMUNITY SERVICE
Habitat for Humanity – Chartering President, Texas Southern University Habitat for Humanity – Chartering President, Texas Southern University
Timeline
Community Resource Navigator
Houston Food Bank
03.2020 - Current
Sales Coordinator
Natural Resources
09.2016 - 03.2020
Marketing Coordinator
Advanced Orthopedics and Sports Medicine
06.2015 - 08.2016
Marketing and Brand Development
Dr. Weaver Dermatology
05.2014 - 06.2015
Bachelor of Business Administration - Human Resource Management
Texas Southern University
Certificate of Completion - SHRM
Rice University