Alyssa Daniel
Princeton,WV
Summary
Dedicated and driven team player ready to use skills and experiences to provide quality support and value. Quick learner with the ability to work under pressure and think creatively to solve problems.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
- Oversaw daily operations
- Created genuine relationships with guests.
Membership & Training Manager
The Resort at Glade Springs
03.2021 - Current
- Acted as liaison between Glade Springs, its residents, members, resort departments, and realtors.
- Managed executive level relationships with corporate clients.
- Promoted and sold memberships through communications via newsletters, letters, and occasions cards.
- Drafted, reviewed, negotiated, and finalized contracts and addendums.
- Outside of job description, developed training program for active employees and new hires, as well as created quarterly newsletter for our employees.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Coordinated and prioritized required training courses for food & beverage employees.
Conference Service Manager
The Resort at Glade Springs
01.2018 - 08.2021
- Coordinated all aspects of group programs, acting as major group contact from start to finish including creating group resumes and Banquet Event Orders to communicate to resort departments, as well as invoices.
- Developed creative themes for events and created related activities to engage attendees.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Analyzed event costs to identify areas of improvement and cost savings.
- Utilized social media to promote events and increase attendance.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Prepared requests for proposals with pricing and contract terms/conditions.
- Planned and promoted corporate, government, and social events by coordinating with clients to determine objectives and technical requirements
- Developed and implemented publicity campaigns utilizing platforms such Facebook and Ticketleap to promote events and sponsors.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
Master of Business Administration -
Louisiana State University
Shreveport, LA05.2024
Bachelor of Strategic Communications - Public Relations
West Virginia University
Morgantown, WV01.2017
Skills
- Verbal and written communication
- Management and leadership
- Contract writing
- Client relations
- Public presentations
- Project management
- Schedule management
- Social media management
- Microsoft Office
- Canva
Websites
References
Katie Smith, (304) 763 0818, ksmith@gladesprings.com
Jennifer Lanham, (813) 382 8578, jlanham@gladesprings.com
Timeline
Membership & Training Manager
The Resort at Glade Springs
03.2021 - Current
Conference Service Manager
The Resort at Glade Springs
01.2018 - 08.2021
Shift Supervisor
Starbucks
Master of Business Administration -
Louisiana State University
Bachelor of Strategic Communications - Public Relations
West Virginia University