Alyssa Dauria
Ridley Park,US
Summary
Dedicated Sociology major with a focus on Community Sociology, honed skills at Millersville University. Strong problem-solving abilities, willingness to learn, and excellent communication skills. Equipped to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wawa
06.2023 - Current
- Recognized as 'Employee of the Month' for exceptional customer service and adherence to company policies and safety guidelines
- Cultivated a customer-centric approach, enhancing regulatory compliance through meticulous task execution and adherence to safety protocols
- Uphold company policies, procedures, and safety guidelines with unwavering commitment
- Earned recognition from management for consistently delivering timely and organized service, contributing to a positive work environment and operational efficiency
Blended Case Manager
Child Guidance Resource Ctr
01.2024 - 04.2024
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Internship
Compass Mark
01.2023 - 05.2023
- Enhanced emotional and self-awareness, decision-making, and goal-setting abilities
- Developed leadership skills and resiliency through structured cohort meetings
- Addressed challenges such as poor social skills and disengaged from school/community
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Customer Service Associate
Wawa
01.2022 - 05.2023
- Cultivated a customer-centric approach, enhancing regulatory compliance through meticulous task execution and adherence to safety protocols
- Uphold company policies, procedures, and safety guidelines with unwavering commitment
Brand Ambassador
Forever 21
03.2021 - 12.2021
- Forged robust relationships across departments, including engineering, marketing, sales, and customer service
- Leveraged comprehensive product knowledge to elevate the customer experience and manage shipments and merchandise effectively
Team Member/Cashier (Seasonal)
Target
09.2020 - 01.2021
- Maintained register accuracy through meticulous cash counting at shift transitions
- Mentored new team members in register operations, stock management, and customer service, leading to improved team performance and customer satisfaction
- Ensured a pristine shopping environment through daily recovery checklists
Hostess/Server
Jack's Family Tavern & Restaurant
08.2019 - 03.2020
- Orchestrated a seamless dining experience by promptly resetting tables and collaborating with servers and kitchen staff
- Coordinated with hosts and servers to accommodate guest needs and ensure their satisfaction
Education
Bachelor of Arts - Sociology
Millersville University of Pennsylvania
Millersville, PA12.2023
High School Diploma -
Interboro High School
Prospect Park, PA06.2018
Skills
- Coordination
- Critical Thinking
- Active Listening
- Effective Communication
- Customer Service
- High-Energy Attitude
- Leadership
Timeline
Blended Case Manager
Child Guidance Resource Ctr
01.2024 - 04.2024
Customer Service Associate
Wawa
06.2023 - Current
Internship
Compass Mark
01.2023 - 05.2023
Customer Service Associate
Wawa
01.2022 - 05.2023
Brand Ambassador
Forever 21
03.2021 - 12.2021
Team Member/Cashier (Seasonal)
Target
09.2020 - 01.2021
Hostess/Server
Jack's Family Tavern & Restaurant
08.2019 - 03.2020
High School Diploma -
Interboro High School
Bachelor of Arts - Sociology
Millersville University of Pennsylvania
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