Kerrone Stewart
Ridley Park,PA
Summary
CAREER OBJECTIVES: Recent graduate from Basic combat training where I gained experience through rigorous training and hands-on in high-pressure situations. . Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
4020
4020
years of post-secondary education
Work History
Customer Service Representative
The Midtown Group
Philadelphia, PA
09.2024 - Current
- Assisted customers with transportation inquiries and service options.
- Handled customer complaints with empathy and effective solutions.
- Coordinated scheduling for accessible transport services daily.
- Provided guidance on safety protocols for passengers with disabilities.
Unit Supply Specialist
Pennsylvania National Guard
Allentown, Pennsylvania
09.2024 - Current
- Managed supply chain operations for military units and equipment.
- Coordinated inventory management using automated tracking systems.
- Oversaw distribution of supplies to ensure readiness for missions.
- Collaborated with team members to enhance logistics efficiency.
92Y Unit Supply Specialist (AIT)
US Army
05.2025 - 07.2025
- Enhanced readiness levels by ensuring timely distribution of equipment, clothing, and tools to unit personnel.
- Managed hazardous materials in compliance with federal regulations, ensuring safe handling and disposal procedures were followed.
- Analyzed and applied benchmarking, cost, and value chain analysis and supply chain analysis.
- Reduced supply shortages with diligent monitoring of stock levels and proactive reorder recommendations.
- Maintained a high level of customer service while addressing questions or concerns from unit members regarding supply requests or issues.
Soldier (Basic Combat Training)
US Army
03.2025 - 05.2025
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Assembled, disassembled and maintained various weapons for operational readiness.
Customer Service Representative/Legal Verification Officer
Unlimited Vacation Club
St. James, Jamaica
05.2016 - 05.2021
- Provided timely responses to customer inquiries across multiple channels.
- Assisted members with vacation planning and reservations.
- Educated customers on membership benefits and available services.
- Collaborated with team members to enhance service delivery processes.
- Trained new staff on customer service protocols and best practices.
Customer Service Representative/Debt Collector
Alliance One Inc
12.2014 - 05.2016
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Used skip tracing and other techniques to locate debtors.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Certificate Of Affiliation - Unit Supply Specialist
The United States Army Quartermaster Corps
Fort Lee, VADiploma - Unit Supply Specialist
Quartermaster School
Fort Lee, VAHigh School Diploma -
Anchovy High School
St. James, JamaicaCertificate - Personal Finance Management (8 Hrs)
Contracting Resource Group
Fort Lee, VADiploma - Basic Combat Training Courses
434Th Field Artillery Brigade
Fort Sill, OKBachelor of Science - General Studies
University of Maryland, Baltimore
Baltimore, MD 01.2026 - 12.2026
CARIBBEAN EXAMINATION COUNCIL - English A, Food and Nutrition, Human and Social Biology, Physical Education
St. James, JamaicaSkills
- Customer support
- Conflict resolution
- Transportation logistics
- Inventory management
- Supply chain operations
- Effective communication
- Team collaboration
- Time management
- Leadership development
- Data analysis
Languages
English: Full Professional
Timeline
Bachelor of Science - General Studies
University of Maryland, Baltimore
01.2026 - 12.2026
92Y Unit Supply Specialist (AIT)
US Army
05.2025 - 07.2025
Soldier (Basic Combat Training)
US Army
03.2025 - 05.2025
Customer Service Representative
The Midtown Group
09.2024 - Current
Unit Supply Specialist
Pennsylvania National Guard
09.2024 - Current
Customer Service Representative/Legal Verification Officer
Unlimited Vacation Club
05.2016 - 05.2021
Customer Service Representative/Debt Collector
Alliance One Inc
12.2014 - 05.2016
Certificate Of Affiliation - Unit Supply Specialist
The United States Army Quartermaster Corps
Diploma - Unit Supply Specialist
Quartermaster School
High School Diploma -
Anchovy High School
Certificate - Personal Finance Management (8 Hrs)
Contracting Resource Group
Diploma - Basic Combat Training Courses
434Th Field Artillery Brigade