Annette Lavin
Ridley Park,PA
Summary
Administrative Operations and Records Management professional with 34 years of experience supporting complex business operations in a highly regulated environment. Recognized for exceptional attention to detail, accuracy, and customer service while managing high-volume documentation, confidential records, and time-sensitive workflows. Experienced in collaborating across departments, improving processes, training employees, and ensuring compliance with established policies and procedures. Seeking to bring extensive administrative and operational expertise to a higher education institution where strong organization, communication, and service are valued.
Overview
34
34
years of professional experience
Work History
Underwriting Service Assistant
State Farm Insurance
06.1992 - Current
Administrative Operations / Underwriting Support Specialist 1992 – 2026
● Managed high-volume administrative workflows while maintaining exceptional accuracy and attention to detail.
● Reviewed and processed complex documentation in accordance with company policies and regulatory requirements.
● Maintained confidential customer records and ensured information was complete, accurate, and properly documented.
● Collaborated with multiple departments to resolve complex issues and improve workflow efficiency.
● Researched and analyzed policy information to ensure accurate processing and timely completion of requests.
● Served as a resource for coworkers by answering procedural questions and assisting with complex transactions.
● Trained and mentored new employees on systems, workflows, and best practices.
● Participated in process improvement initiatives that increased efficiency and enhanced service quality.
● Balanced multiple priorities while consistently meeting deadlines in a fast-paced environment.
● Delivered professional customer support through written and verbal communication while maintaining a high level of service.
Education
Associate of Applied Science - Accounting Technology And Bookkeeping
The Chubb Institute-Westbury
Springfield, PA09.1991
Skills
- Administrative Operations
- Admissions & Enrollment Support
- Records & Document Management
- Data Entry & Data Accuracy
- Workflow Coordination
- Process Improvement
- Quality Assurance
- Customer & Student Service
- Training & Mentoring
- Cross-Department Collaboration
- Confidential Records Management
- Policy & Procedure Compliance
- Problem Resolution
- Microsoft Office Suite
- Organization & Time Management
Timeline
Underwriting Service Assistant
State Farm Insurance
06.1992 - Current
Associate of Applied Science - Accounting Technology And Bookkeeping
The Chubb Institute-Westbury