Dana Verone-Dippolito
Ridley Park,PA
Summary
Dynamic professional with over 25 years of customer service excellence, including a pivotal role at The Radnor Hotel as a Training & Quality Assurance Manager. Proven ability to develop training materials and enhance team performance. Strong communicator and adept at multitasking, consistently delivering results under pressure. Always eager to learn and grow.
Overview
22
22
years of professional experience
Work History
Customer Service Associate and Store Facilities
Wawa
09.2019 - 10.2024
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
- Built sustainable customer relationships of trust through open and interactive communication.
- Assisted with training new employees on the company's policies and procedures.
- Assisted customers with product selection, order entry, and payment processing.
- Loaded, unloaded, and stocked daily shipments and weekly truck deliveries.
- Oversaw and maintained upkeep and minor repairs for the store.
Front Office Manager and Dispatcher
ACA Mechanical
03.2012 - 09.2019
- Delivered exceptional service to each customer by listening to any concerns and/or issues while setting up technicians to fix any issues.
- Handled all banking and customer finances.
- Dispatched technicians on weekly routes and customer call-ins.
- Weekly payroll
- Secretarial duties
Training & Quality Assurance Manager
The Radnor Hotel
05.2009 - 03.2012
- Reviewed and rewrote Training material for each department of the hotel.
- Created new training and testing materials for each department of the hotel.
- Retrained trainers in any new and existing materials.
- Wrote training schedule
- Oversaw all training
Medical Records Clerk
Delaware County Prison
07.2002 - 09.2007
- Maintained and organized all inmate medical records
- Processed all new, transfers, and discharged inmate medical records
- Retrieved and logged sick call from all inmate blocks
- Dispersed sick call to correct medical doctors and nurses
Skills
- Management and Training background
- Over 25yrs of successful experience in Customer Service
- Strong capacity for prioritizing, multi-tasking, and meeting deadlines in a precise professional manner
- Work well under pressure and able to balance various projects at one time
- Excellent communication skills and we'll organized
- Always willing to learn
Timeline
Customer Service Associate and Store Facilities
Wawa
09.2019 - 10.2024
Front Office Manager and Dispatcher
ACA Mechanical
03.2012 - 09.2019
Training & Quality Assurance Manager
The Radnor Hotel
05.2009 - 03.2012
Medical Records Clerk
Delaware County Prison
07.2002 - 09.2007
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