Alyssa Deckard
Franklin,KY
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Committed to creating workplace culture consistent with company standards. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Employee Training Coordinator
Cracker Barrel
Franklin, KY
06.2023 - Current
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Coached employees in developing and achieving individual performance goals.
- Managed training calendars to inform employees of upcoming PAR session topics and dates.
- Mentored and onboarded 20+ staff members to establish top customer satisfaction.
Shift Leader
Cracker Barrel Restaurant
Franklin, KY
07.2022 - Current
- Managed daily workflow and scheduled staff for adequate coverage.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Delegated tasks to employees and monitored activities and task completion.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
- Educated customers about offerings, promotions and pricing to boost sales.
- Checked orders for quality and completeness.
Education
High School Diploma -
Mount Juliet Christian Academy
Mt Juliet, TN05.2016
Skills
- Assigning Work
- Policy and Procedure Enforcement
- Problem-Solving
- Verbal and Written Communication
- Team Collaboration and Leadership
- Training Assistance
- Customer Service Management
Timeline
Employee Training Coordinator
Cracker Barrel
06.2023 - Current
Shift Leader
Cracker Barrel Restaurant
07.2022 - Current
High School Diploma -
Mount Juliet Christian Academy
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