Alyssa Deguire
El Paso,TX
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Highly proactive manager with 2 years of experience in team leadership in Food & Business industry. Background includes sales, management and customer service in fast-paced settings.
Overview
2
2
year of professional experience
4
4
Certifications
Work History
Restaurant Hostess
Buffalo Wild Wings
11.2023 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Manager
Sonic DriveIn
12.2022 - 08.2023
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
No Degree - Law Enforcement
Eastwood High School
El Paso, TX06.2024
Skills
- Front-Of-House Display Creation
- Menu Memorization
- Conflict Resolution
- Guest Relations Management
- Group Reservations Management
- Food Inspection
- Reservations Coordination
- Dining Room Management
- POS System Operations
- Relationship Building
- Safe Food Handling
- Customer Service
- Handling Complaints
- Greeting Guests
- Time Management
- Strategic Planning
- Attention to Detail
- Staff Training
- Team Leadership
- Problem Solving
Certification
- ServSafe
- Certified CPR
- Certified Emergency Dispatch
Timeline
Restaurant Hostess
Buffalo Wild Wings
11.2023 - Current
Manager
Sonic DriveIn
12.2022 - 08.2023
No Degree - Law Enforcement
Eastwood High School