Alyssa Delaney
Citrus Heights,CA
Summary
Level headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in the importance of companionship and support in patient care. Skilled Certified Home Health Aide with good knowledge and understanding of development factors specific to adult and geriatric residents.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Patient Account Representative
Medi Centrix/ Med Metrix
Neptune, NJ
09.2018 - 07.2021
- Utilized computer programs to create invoices, letters and other documents.
- Prepared reports detailing billing actions, flags and other key information.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Reconciled statements with patient records.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Posted payments and processed refunds.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Responded to patient, family and external payer inquiries.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Advised customers of alternative actions and strategies for debt repayment.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Entered client details and notes into system for interdepartmental access and review.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Certified Home Health Aide
Seabrook Senior Living Community
Tinton Falls, NJ
05.2013 - 11.2020
- Monitored progress and documented patient health status changes to keep care team updated.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Supervised daily activities and provided assistance to staff.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Followed nutritional plans to prepare optimal meals.
- Developed rapport to create safe and trusting environment for care.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Medi Centrix/ Med Metrix
Neptune, NJ
07.2018 - 08.2018
- Produced high-quality communications for internal and external use.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Completed research, compiled data and assisted in timely reporting.
Certified Home Health Aide
Chelsea at Brick
, NJ
05.2013 - 02.2016
- Assisted with patient transfer and ambulation, adhering to safe lifting techniques and individual resident lifting instructions
- Answered patient calls for care and feeding
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Collected patient specimens and data, including vital signs, input/output and other delegated measurements
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment
- Performed direct patient care aimed at increasing comfort, psychological, social and spiritual well-being.
Hostess / Waitress
Seabrook Senior Living Community
02.2008 - 05.2013
- Ensured residents were seated in friendly, orderly manner, according to set policy,
- Ensured proper handling of Resident Charge Tickets,
- Provided friendly and efficient service with appealing plated food to residents and guests
- Worked safely at all times and identified and corrected safety deficiencies
- Demonstrated flexibility and willingness to learn new areas of responsibility
- Maintained dependability and punctuality without deficiencies and in appropriate uniform at all times
- Ensured that there were adequate food and beverages ready to be served in dining area
- Maintained dining areas and kitchen sanitation requirements,
- Assisted in breakdown and cleaning process, Ensured resident requests or complaints are handled in timely manner
- Notified responsible Dining Services manager or Supervisor of situation not in ability to handle,
- Used proper food handling sanitation techniques at all times and frequent hand washing occurs, especially between handling soiled and clean dishes.
Education
Medical Assisting
Advantage Career Institute Medical And Dental School
Eatontown, NJ08.2018
Certified Home Health Aide Program - Home Health Aide
Loving Care Agency
Toms River, NJ2013
Skills
- File Coordination
- HIPAA Understanding
- [Epic]-savvy
- [Microsoft Office]-savvy
- [Microsoft Excel]-savvy
- Medical terminology
- Aging reports analysis
- Accurate payment posting
- Follow-up skills
- Multitasking Abilities
- Data Entry
Certification
National Healthcareer Association (NHA):
Certified Medical Administrative Assistant (CMAA)
Certified Electronic Health Record Specialist (CEHRS)
Department Of Consumer Affairs New Jersey Board Of Nursing:
Certified Home Health Aide (CHHA) *State of New Jersey EXP. 11/2021
Timeline
Patient Account Representative
Medi Centrix/ Med Metrix
09.2018 - 07.2021
Medi Centrix/ Med Metrix
07.2018 - 08.2018
Certified Home Health Aide
Seabrook Senior Living Community
05.2013 - 11.2020
Certified Home Health Aide
Chelsea at Brick
05.2013 - 02.2016
Hostess / Waitress
Seabrook Senior Living Community
02.2008 - 05.2013
Medical Assisting
Advantage Career Institute Medical And Dental School
Certified Home Health Aide Program - Home Health Aide
Loving Care Agency