Alyssa Dent
Ashland,VA
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Marriot Hotel
11.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
Stocker
Sheetz
04.2022 - 10.2023
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
Customer Service Representative
Big Lots
02.2022 - 10.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Family Dollar
02.2021 - 09.2023
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Conway High School
Conway, SC2017
Skills
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Guest Relations
- Guest accommodations
- Listening Skills
Timeline
Front Desk Agent
Marriot Hotel
11.2023 - Current
Stocker
Sheetz
04.2022 - 10.2023
Customer Service Representative
Big Lots
02.2022 - 10.2023
Customer Service Representative
Family Dollar
02.2021 - 09.2023
High School Diploma -
Conway High School