Andrea Malone
Alamogordo,NM
Summary
Dedicated Front Desk Agent with expertise in front desk operations, cash handling, and guest relations. Demonstrates strong capabilities in check-in/check-out processes, phone support, and issue resolution within fast-paced environments. Excels in multitasking, effective communication, and problem-solving, ensuring positive guest experiences and fostering repeat business.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Brandi Noel
Alamogordo, New Mexico
07.2025 - Current
- Facilitated guest check-in at front desk, providing a welcoming experience for visitors.
- Assisted guests with inquiries, delivering accurate service information.
- Managed incoming calls, efficiently directing each call to appropriate contacts.
- Managed appointment scheduling for clients and maintained daily calendar.
Salesperson
Vector Marketing Rising Sun Division
Alamogordo, nm
07.2025 - 07.2026
- Demonstrated CUTCO products during in-home and virtual appointments, engaging customers to address their needs.
- Conducted tailored sales presentations for Vector Marketing Rising Sun Division customers, focusing on product benefits.
- Executed targeted outreach to potential customers through phone and text, fostering connections to increase interest. through phone and text outreach.
Cashier/Cook
Wienerschnitzel
Alamogordo, New Mexico
12.2025 - 03.2026
- Assembled orders for dine-in, drive-thru, and takeout customers.
- Prepared hot dogs, chili cheese fries, and burgers following store recipes.
- Maintained clean cooking stations and sanitized service areas throughout shifts.
Waiter
Bangkok Tokyo Thai And Sushi Restaurant
Alamogordo, New Mexico
08.2025 - 12.2025
- Greeted guests at Bangkok Tokyo Thai And Sushi Restaurant with warm, attentive service.
- Took food and drink orders accurately for dining room and takeout guests.
- Served meals promptly, checking table needs throughout each visit.
- Presented Thai and sushi menus, describing dishes and daily specials clearly.
Cashier
Kentucky Fried Chicken, KFC
Alamogordo, New Mexico
01.2025 - 12.2025
- Greeted guests at KFC counter and processed cash, card, and mobile payments.
- Balanced cash drawer and prepared accurate end-of-shift till reports to ensure financial accountability.
- Entered drive-thru and front counter orders using restaurant register system.
- Confirmed menu selections and special requests to enhance customer satisfaction before sending orders to kitchen.
- Organized and stocked shelves with merchandise to maintain inventory levels.
- Executed tasks to support team efficiency.
- Promoted to shift manager, taking on leadership responsibilities and overseeing team operations.
Front Desk Agent
Home 2 By Hilton
Alamogordo, New Mexico
04.2023 - 09.2024
- Greeted guests upon arrival at Brandi Noel, ensuring a warm welcome. and facilitated smooth check-in process at Brandi Noel.
- Assisted with check-in and check-out procedures for guests.
- Addressed guest inquiries and delivered accurate service information at Brandi Noel.
- Resolved scheduling conflicts and supported smooth daily front desk operations.
- Welcomed patrons at front desk and fostered positive interactions during check-in.
- Answered phones promptly to assist callers with inquiries and direct them appropriately. and routed calls to proper Brandi Noel contacts.
- Answered phones, responded to inquiries, and took messages.
- Scheduled appointments and updated daily calendar in Brandi Noel office.
Receptionist
Boot Hill Rv Park
Alamogordo, New Mexico
06.2023 - 12.2023
- Greeted guests and managed front desk service at RV park office.
- Answered phone calls and provided Boot Hill RV Park information.
- Scheduled reservations and coordinated guest arrivals and departures.
- Processed check-ins, check-outs, and payment transactions accurately.
- Maintained office records, visitor logs, and reservation files.
- Resolved guest questions and directed concerns to proper staff.
- Handled mail, messages, and incoming office communications.
- Supported daily office operations and kept reception area organized.
Daycare Assistant
Kids Planet 2
Alamogordo, New Mexico
09.2022 - 05.2023
- Supported Kids Planet 2 playrooms with daily routines and child supervision.
- Assisted educators with learning activities, circle time, and creative play.
- Redirected child behavior using calm communication and age-appropriate techniques to foster a positive environment.
- Ensured safeguarding practices during arrivals, departures, and indoor play to promote child safety.
- Sanitized toys, surfaces, and rest areas across Kids Planet 2 rooms.
- Prepared meals, snacks, and drinking areas following nursery hygiene standards.
- Recorded children's observations and shared updates with parents and carers.
- Organized naps, toileting, and personal care routines to support children's developmental needs.
Front Desk Receptionist
Home 2 By Hilton
Alamogordo, New Mexico
05.2021 - 04.2022
- Greeted guests and managed check-in and check-out at Home2 Suites by Hilton.
- Answered phones and routed calls using Hilton front desk communication procedures.
- Verified guest identification and payment details during arrival and departure.
- Processed reservations, room changes, and special requests in property systems.
- Resolved guest concerns with calm service at Home2 By Hilton front desk.
- Coordinated with housekeeping and maintenance on room readiness and guest needs.
- Maintained accurate front desk records, logs, and daily shift paperwork.
- Supported lobby operations and followed Hilton brand standards throughout each shift.
Car Wash Attendant
Desert Suds Car wash
Alamogordo, New Mexico
03.2021 - 05.2021
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Directed vehicle entry through Desert Suds wash lanes and vacuum stations.
- Applied soaps, waxes, and protectants using Desert Suds washing equipment.
- Inspected vehicles for missed spots, dirt, and drying needs.
- Cleaned windows, tires, dashboards, and interior surfaces by hand.
- Ensured all safety protocols were followed during the car wash process.
- Maintained a clean, organized, and safe work environment.
- Arranged cleaning supplies for each vehicle wash, ensuring availability of soaps, water hoses, brushes, and rags.
Cashier/Cook
Caliches Frozen Custard
Alamogordo, New Mexico
08.2017 - 01.2018
- Assembled orders for dine-in, drive-thru, and takeout customers.
- Greeted customers and resolved basic order questions with courtesy.
- Supported food preparation and front counter service to enhance team efficiency.
- Ensured cleanliness and sanitation of cooking stations and service areas throughout shifts to promote food safety.
- Followed food safety procedures and temperature guidelines for cooked items.
- Restocked condiments and kitchen supplies during peak hours to maintain seamless service for customers.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10-2023
Associate of Arts - Criminal Justice
Penn Foster Career School
Scranton, PA11-2026
Skills
- Front desk operations
- Guest services
- Guest relations
- Customer satisfaction
- Customer engagement
- Conflict resolution
- Guest feedback resolution
- Guest accommodations
- Booking management
- Reservation management systems
- Transaction processing
- Credit and cash payments
- Cash handling
- Payment oversight
- Financial records oversight
- Documentation
- Records management
- Administrative support
- Administrative skills
- Office management
- Team leadership
- Team building
- Training and mentoring
- Service coordination
- Hospitality best practices
- Tourism knowledge
- Promotional strategies
- Safety protocols
- Facility maintenance
- Mail and packages
- Supply replenishment
- Lobby oversight
- Word processing
- Computer literacy
- POS systems
- Analytical thinking
- Task prioritization
- Data collection
- Interview techniques
- Active listening
- Communication techniques
- Phone and email etiquette
- Problem resolution
- Nightly audits
- Room assignments
- Service expertise
- Guest services
- Nightly audits
- Computer literacy
- Communication techniques
- Front office support
- Guest reception
- Data collection
- Phone and email etiquette
- Guest retention strategies
- Reservation management systems
- Analytical thinking
Timeline
Cashier/Cook
Wienerschnitzel
12.2025 - 03.2026
Waiter
Bangkok Tokyo Thai And Sushi Restaurant
08.2025 - 12.2025
Front Desk Agent
Brandi Noel
07.2025 - Current
Salesperson
Vector Marketing Rising Sun Division
07.2025 - 07.2026
Cashier
Kentucky Fried Chicken, KFC
01.2025 - 12.2025
Receptionist
Boot Hill Rv Park
06.2023 - 12.2023
Front Desk Agent
Home 2 By Hilton
04.2023 - 09.2024
Daycare Assistant
Kids Planet 2
09.2022 - 05.2023
Front Desk Receptionist
Home 2 By Hilton
05.2021 - 04.2022
Car Wash Attendant
Desert Suds Car wash
03.2021 - 05.2021
Cashier/Cook
Caliches Frozen Custard
08.2017 - 01.2018
High School Diploma -
Penn Foster Career School
Associate of Arts - Criminal Justice
Penn Foster Career School