Alyssa DeScalzo
West Babylon,NY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Reboot Social
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Crew Member
Panera Bread
02.2024 - 09.2024
- I am responsible for service positions, but I have to know the menu, and what is in most/all of the items
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
Panera Bread
11.2021 - 03.2022
- I worked as a barista where I had to learn complicated recipes to fulfill the needs of the customers
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Crew Member
Wendys
09.2020 - 01.2022
- I made sure customers have the best possible experiences
- When preparing food, I make it with speed and precision so customers enjoy their experience and come back again
- I was a leader to my coworkers and helped any of them who had questions about the job
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Hostess
IHOP
06.2021 - 11.2021
- As a hostess I would make sure all guests were seated in the correct seats, and give them a warm welcome to those who enter and exit
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
BA - Psychology
University of Wisconsin-Eau Claire
Eau Claire, WI12.2026
Advanced Regents Diploma -
West Babylon High School
West Babylon, NY06.2022
Skills
- Fast learner
- Cooperating
- Following directions
- Communicate
- Customer service
- Giving good customer experience
- Strong work ethic
- Teamwork and collaboration
- Effective multitasking
- Exceptional customer service
Timeline
Server
Reboot Social
11.2024 - Current
Crew Member
Panera Bread
02.2024 - 09.2024
Crew Member
Panera Bread
11.2021 - 03.2022
Hostess
IHOP
06.2021 - 11.2021
Crew Member
Wendys
09.2020 - 01.2022
BA - Psychology
University of Wisconsin-Eau Claire
Advanced Regents Diploma -
West Babylon High School
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