Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alyssa DeStefano

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Teaching Assistant

South Shore Children's Center
09.2018 - Current
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Supported classroom activities and reviewing work.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.

Sales Associate

Kline's
06.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Customer Service

A Cottage In The City
03.2020 - 03.2021
  • Greeted customers and provided outstanding customer service.
  • Displayed exceptional customer service and communication skills.
  • Operated register to provide great customer service.
  • Handled production picking, packing and shipping orders.
  • Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
  • Expedited order processing by efficiently picking, packing, and shipping customers'' orders.

Cleaning Crew Member

Empire Commercial Services
09.2017 - 01.2018
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.

Cleaning Crew Member

Empire Commercial Services
01.2024 - Current
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.

Toll Collector

Robert Moses State Park
06.2016 - 09.2019
  • Communicated to assist motorists and respond to inquiries concerning tolls, directions and routes.
  • Collaborated with team members to ensure smooth operations during peak hours and special events.
  • Monitored toll lane activity and generated operational reports.
  • Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
  • Mentored new employees as they navigated their roles, sharing valuable knowledge and tips for success in the toll collector position.
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
  • Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
  • Maintained high levels of accuracy in data entry tasks, ensuring proper documentation of vehicle types and fees collected.
  • Performed cash and card transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

Connetquot High School
Bohemia, NY
06.2018

Skills

  • Positive Attitude
  • Computer Skills
  • Relationship Building
  • Calm and Patient Demeanor

References

  • Crystal Benavides - 1(631)495-2616
  • Andrea Buttafuoco- (631)988-8785

Timeline

Cleaning Crew Member

Empire Commercial Services
01.2024 - Current

Sales Associate

Kline's
06.2023 - 08.2023

Customer Service

A Cottage In The City
03.2020 - 03.2021

Teaching Assistant

South Shore Children's Center
09.2018 - Current

Cleaning Crew Member

Empire Commercial Services
09.2017 - 01.2018

Toll Collector

Robert Moses State Park
06.2016 - 09.2019

High School Diploma -

Connetquot High School

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Alyssa DeStefano