Alyssa Dimaano
San Diego ,CA
Summary
Event-focused marketing graduate experienced in coordinating corporate functions, large-scale public events, and high-volume guest services. Skilled in logistics, vendor coordination, and on-site operations for audiences of 500+. Known for creating memorable guest experiences and ensuring smooth event flow in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Museum Ambassador
WNDR Museum
Chicago, USA
10.2023 - 09.2024
- Delivered engaging guest experiences for over 500 daily visitors worldwide; ensured smooth box office, retail, and exhibit operations.
- Interacted with guests from diverse cultures, enhancing visitor engagement and hospitality.
- Promoted immersive exhibits, including works by the renowned artist Yayoi Kusama.
- Coordinated logistics for major events (e.g., Democratic National Convention); managed bar service, guest flow, and setup.
- Bartended and served over 300 beverages per event with speed, accuracy, and quality.
- Executed corporate luncheons and private events, ensuring seamless operations and guest satisfaction.
- Handled merchandise sales, contributing over $3,000 in daily retail revenue, and maintaining product displays.
Member Services Assistant
University Recreation & Wellbeing
Madison, USA
08.2021 - 05.2023
- Generated over $5,000 in membership and equipment sales via personalized service.
- Coordinated daily operations with team members to ensure excellent member experiences.
- Provided assistance to members with inquiries about programs and services
Store Management Intern
Macy's, Inc.
Chicago, USA
06.2022 - 08.2022
- Analyzed sales trends at Illinois' largest Macy's location, identifying growth opportunities.
- Coached 10 sales associates to improve interpersonal skills, increasing conversion rates.
- Collaborated with six managers to plan seasonal events and promotions, driving credit card enrollments.
Access Control & Equipment Assistant
University Recreation & Wellbeing
Madison, USA
10.2020 - 05.2021
- Delivered service to over 45,000 members, ensuring high satisfaction rates.
- Managed security for more than 2,000 daily visitors, fostering a safe environment.
- Collaborated with staff to resolve equipment issues during operations efficiently.
Education
BBA - Marketing
University of Wisconsin-Madison
Madison, WI05.2023
Coursework - Brand Management, Global Marketing Strategy, Finance, Spanish
CIEE Abroad / ESCI-UPF School of International Business
Barcelona, Spain04.2022
Skills
- Event planning and coordination
- Event logistics
- Marketing
- Guest experience
- High-volume sales
- Retail operations
- Cross-cultural communication
- Team collaboration
Accomplishments
- Mercile J. Lee Scholarship Recipient (2019-2023)
- Ann L. Stevenson Scholarship Recipient (2019)
Leadership Experience
- Powers-Knapp Scholarship Program - Led and mentored 54 undergraduates; organized culturally focused events promoting diversity.
- Multicultural Business Student Association - Expanded professional network through events and workshops.
- Filipino-American Student Association - Promoted cultural awareness via seminars and community initiatives.
- Marketing Club - Participated in 4+ professional development workshops per semester.
Timeline
Museum Ambassador
WNDR Museum
10.2023 - 09.2024
Store Management Intern
Macy's, Inc.
06.2022 - 08.2022
Member Services Assistant
University Recreation & Wellbeing
08.2021 - 05.2023
Access Control & Equipment Assistant
University Recreation & Wellbeing
10.2020 - 05.2021
BBA - Marketing
University of Wisconsin-Madison
Coursework - Brand Management, Global Marketing Strategy, Finance, Spanish
CIEE Abroad / ESCI-UPF School of International Business