Alyssa Dixon
Phoenixville,PA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction, customer satisfaction, and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand. Work history demonstrates a consistent track record of excellent sales and exceptional customer service results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Team Lead
Clearer Visions Cleaning Services
06.2021 - Current
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Educated staff on organizational mission and goals to help employees achieve success.
Sales Associate
American Eagle
08.2019 - 08.2021
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Lead Front Desk Coordinator
Hope Brain & Body Recovery Center
09.2019 - 03.2021
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected cash and card payments, processed transactions and updated relevant records.
- Collaborated closely with management on strategic planning initiatives aimed at enhancing overall guest experience levels.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Oversaw daily cash handling procedures for accuracy purposes, ensuring all transactions were properly recorded and reconciled at the end of each shift.
Salon Coordinator
Novello Salon
04.2016 - 05.2017
- Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.
- Maintained general appointment calendar and set shift schedules.
- Achieved personal sales goals by upselling products to meet individual needs.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Cross-sold and up-sold new haircare products, increasing earnings 15% per month.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Associates in Animal Center Management -
Harcum College
Bryn Mawr, PA05.2026
High School Diploma -
Woodfield High School
Greenville, SC06.2012
Skills
Staff Training
Work Planning and Prioritization
Client Service
Expectation setting
Timeline
Team Lead
Clearer Visions Cleaning Services
06.2021 - Current
Lead Front Desk Coordinator
Hope Brain & Body Recovery Center
09.2019 - 03.2021
Sales Associate
American Eagle
08.2019 - 08.2021
Salon Coordinator
Novello Salon
04.2016 - 05.2017
Associates in Animal Center Management -
Harcum College
High School Diploma -
Woodfield High School