Alyssa Doran
Poughkeepsie,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
04.2023 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Key Holder
Sweet Frog
05.2022 - 04.2023
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Replenished merchandise displays throughout the store as needed.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Counted and balanced registers.
- Delegated work to staff, setting priorities and goals.
Shift Manager
The Children's Place
07.2021 - 05.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Education
Associate of Science - Business Administration And Management
Dutchess Community College
Poughkeepsie, NY12-2023
Bachelor of Science - Marketing
Mount Saint Mary College
Newburgh, NYSkills
- Team Leadership
- Corporate Goals and Targets
- Role Modeling
- Workforce Management
- Continuous Development
- Work Planning and Prioritization
- Team leadership and supervision
- Coaching and Mentoring
- Continuous Improvement
- Active Listening
Timeline
Shift Manager
McDonald's
04.2023 - Current
Key Holder
Sweet Frog
05.2022 - 04.2023
Shift Manager
The Children's Place
07.2021 - 05.2022
Associate of Science - Business Administration And Management
Dutchess Community College
Bachelor of Science - Marketing
Mount Saint Mary College