Alyssa Dowell
Des Moines,IA
Summary
Experienced in providing customer service assistance through various communication channels, ensuring donor information is updated and maintained with confidentiality. Demonstrated organizational skills by scheduling appointments and assisting in employee training, contributing to a collaborative work environment. Developed problem-solving abilities while troubleshooting minor issues for staff, enhancing operational efficiency. Proven attention to detail in managing sensitive information and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Donor Recruitment Specialist
Lifeserve Blood Center
Johnston , IA
04.2016 - Current
- Provide customer service assistance over phone or email when necessary.
- Schedule appointments.
- Update donor information and maintain confidentiality.
- Help staff troubleshoot minor problems.
- Assisted with new hire employee training.
Childcare Provider
Little Angels Learning Center
Des Moines , IA
04.2005 - 07.2015
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated with parents about daily activities and any concerning behaviors.
Education
High School Diploma -
Lincoln High
Des Moines, IA05-2006
Skills
- Customer service
- Appointment scheduling
- Problem-solving abilities
- Time management
- Attention to detail
Timeline
Donor Recruitment Specialist
Lifeserve Blood Center
04.2016 - Current
Childcare Provider
Little Angels Learning Center
04.2005 - 07.2015
High School Diploma -
Lincoln High