Alyssa Dunaway
Orlando,FL
Summary
Experienced server/bartender with a drive for outstanding customer service and elevating the guest experience, motivated by creating a community space and committed to providing the best service possible. Collaborative, efficient, and adaptable, commitment to creating genuine connection through food, beverage, and community is of utmost importance.
Overview
7
7
years of professional experience
Work History
Server
The Courtesy Bar
Orlando, FL
09.2023 - Current
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Responded to customer requests promptly and professionally.
- Checked identification for each person purchasing alcohol.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Yak And Yeti
Orlando, FL
11.2021 - 11.2023
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Longhorn
Orlando, FL
05.2021 - 11.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
Bartender
Saltgrass Steakhouse
Orlando, FL
02.2017 - 03.2020
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Resolved customer complaints in a professional manner.
Education
Some College (No Degree) - Communications
Troy University
Troy, ALSkills
- Safe Serving Knowledge
- Service-Oriented Mindset
- Customer Service
- Complex Problem-Solving
- Menu Memorization
- Problem Resolution
- Self-Direction
- Product Knowledge
- Cash Handling
- Liquor, Wine, and Food Service
Timeline
Server
The Courtesy Bar
09.2023 - Current
Server
Yak And Yeti
11.2021 - 11.2023
Server
Longhorn
05.2021 - 11.2021
Bartender
Saltgrass Steakhouse
02.2017 - 03.2020
Some College (No Degree) - Communications
Troy University