Alyssa Dunbar
Brandon
Summary
Detail-oriented and reliable receptionist with exceptional multitasking abilities and a strong focus on patient interactions. Eager to leverage a growing interest in healthcare while pursuing entry to a radiography program. Committed to enhancing the efficiency of daily operations in a medical office setting while gaining valuable experience in the field. Proven ability to adapt quickly and contribute positively to team dynamics, ensuring a welcoming environment for patients and staff.
Overview
5
5
years of professional experience
Work History
Guest Services Associate
European Wax Center
02.2025 - Current
- Greet guests with professionalism and warmth, creating a welcoming and comfortable environment from check-in to check-out
- Consistently meet and exceed sales goals through effective communication and a strong service mindset
- Educate guests on products and services, including wax passes and skincare, to support personalized beauty goals
- Manage front desk operations, including scheduling appointments, handling payments, and maintaining guest records
- Maintain cleanliness and organization of the lobby and retail areas in alignment with brand standards
Customer Service Associate
Jersey Mikes
12.2023 - 07.2024
- Assisted Customers with queries, boosting satisfaction and fostering repeated business
- Resolved customer issues swiftly, enhancing service efficiency and client trust
- Collaborated with team to streamline operations, resulting in improved workflow
- Managed cash transactions accurately, ensuring financial integrity and accountability
Front Desk Receptionist and Kids Klub
Esporta Fitness
05.2023 - 08.2023
- Welcomed members, managed check-ins, and supervised Kids Klub, ensuring positive gym experience.
- Developed strong multitasking skills and enhances customer service abilities.
- Streamlined front desk operations, reducing wait times and improving member satisfaction.
- Implemented new safety protocols in Kids Klub, enhancing child security and parental peace of mind.
- Maintained accurate member records and Kids Klub attendance logs. Ensured cleanliness and organization of front desk and children’s area, contributing to a professional gym environment.
- Skilled in managing high volumes of incoming phone calls with professional, friendly demeanor, ensuring customer inquiries are answered efficiently and thoroughly.
Associate
Bath and Body Works
11.2022 - 01.2023
- Provided exceptional customer service, driving sales and fostering brand loyalty. Managed inventory, maintained store aesthetics, and exceeded sales targets.
- Optimized product displays, resulting in increased customer engagement. Implemented upselling techniques, contributing to overall store performance.
- Ensured accurate cash handling and maintained meticulous store cleanliness, enhancing customer experience.
- Skilled in addressing customer questions with clarity and empathy.
Customer Service Associate
Wawa
03.2021 - 08.2022
- Delivered exceptional customer service, efficiently managed transactions, and maintained a clean store environment, enhancing overall customer experience.
- Streamlined checkout process, reducing wait times and improving customer satisfaction. Consistently met sales targets and upsell goals.
- Provided guidance to new team members, fostering a positive work environment and contributing to improved team performance and morale.
- Resolved customer concerns with empathy and efficiency, turning potentially negative experiences into positive outcomes and repeat business.
Education
Radiography
Hillsborough Community College
Tampa, FL05-2028
Forensic Science
University of New Haven
West Haven01.2024
High School Diploma -
East Brunswick High School
East Brunswick, NJ06-2021
Skills
- Patient interaction and customer service
- Office administration and scheduling
- Multitasking and time management
- Organization and attention to detail
- Problem solving and adaptability
- Data entry and record keeping
- Check-in and Check-out procedures
- Payment processing
- Guest registration
Timeline
Guest Services Associate
European Wax Center
02.2025 - Current
Customer Service Associate
Jersey Mikes
12.2023 - 07.2024
Front Desk Receptionist and Kids Klub
Esporta Fitness
05.2023 - 08.2023
Associate
Bath and Body Works
11.2022 - 01.2023
Customer Service Associate
Wawa
03.2021 - 08.2022
Radiography
Hillsborough Community College
Forensic Science
University of New Haven
High School Diploma -
East Brunswick High School