Alyssa Elam
Lexington,KY
Summary
Customer-savvy and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Currently trying to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Real Estate Agent
Keller Williams
Lexington, KY
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
General Manager/Bartender
Lynagh's Irish Pub
08.2013 - 05.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
General Manager
Arby's
12.2010 - 08.2013
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Server
Carson’s Food & Drinj
Lexington , Ky
11.2023 - Current
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Education
Real Estate Pre-Licensing Course - Real Estate
Kentucky Real Estate College
Lexington, KY05.2022
High School Diploma -
Morgan County High School
West Liberty, KY05.2009
Education
Morehead State University
Morehead, KYEducation
Eastern Kentucky University
Richmond, KYSkills
- Food and Beverage Service
- Supply and Inventory Maintenance
- Responsible Serving
- Cash Handling and management
- Suggestive Selling
- Liquor, Beer and Wine Knowledge
- Outstanding Customer Service
- High-Volume Environments
- Sales Development
- Energetic and Outgoing
Timeline
Server
Carson’s Food & Drinj
11.2023 - Current
Real Estate Agent
Keller Williams
08.2022 - Current
General Manager/Bartender
Lynagh's Irish Pub
08.2013 - 05.2022
General Manager
Arby's
12.2010 - 08.2013
Real Estate Pre-Licensing Course - Real Estate
Kentucky Real Estate College
High School Diploma -
Morgan County High School
Education
Morehead State University
Education
Eastern Kentucky University