Alyssa Estremera
Miami Lakes,FL
Summary
Dynamic Operations Manager with a proven track record with the federal government. Skilled in fostering team leadership and implementing effective problem-solving strategies. Achieved significant improvements in customer satisfaction and productivity, demonstrating a commitment to excellence and a knack for driving positive change.
Overview
16
16
years of professional experience
Work History
Operations Manager
Social Security Administration, SSA
Hialeah, FL
04.2009 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
Highschool Diploma -
American Highschool
Hialeah, FL06.2005
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Operations Manager
Social Security Administration, SSA
04.2009 - Current
Highschool Diploma -
American Highschool