Alyssa Farber
Wentzville,MO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Success Manager
DriveCentric
St Louis, MO
05.2023 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
Leasing and Marketing Manager
The Domain
Columbia, MO
10.2022 - 04.2023
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
Leasing Professional
The Domain
Columbia, MO
10.2020 - 08.2022
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Bachelor of Arts - Communication
University of Missouri - Columbia
Columbia, MO05.2023
Skills
- Customer Account Review
- Customer Relations
- Strategic Communication
- Customer Service
- Customer Retention
- CRM Software
Timeline
Customer Success Manager
DriveCentric
05.2023 - Current
Leasing and Marketing Manager
The Domain
10.2022 - 04.2023
Leasing Professional
The Domain
10.2020 - 08.2022
Bachelor of Arts - Communication
University of Missouri - Columbia