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Pharmacy Technician student graduated May 2025. Experienced in assisting the pharmacist by performing daily tasks such as prescription processing, medication handling, and insurance claims processing. Specializing in customer service, communication, patient confidentiality, and inventory management. Instrumental in maintaining records by creating and updating patient profiles and filling prescriptions. Possess thorough knowledge of pharmacy law, medical terminology, pharmaceutical calculations; maintain a safe pharmacy by complying with procedures, rules, and regulations.

Reliable and detail-oriented customer service professional with over 10 years of experience in high-volume environments and strong telephone etiquette. Proven ability to manage incoming calls, resolve concerns efficiently, and remain calm under pressure while delivering professional, patient-focused service.
Resourceful Call Operator known for high productivity and efficient task completion. Specialize in customer service, conflict resolution, and accurate data entry. Excel in active listening, clear communication, and problem-solving to enhance caller satisfaction and resolve issues promptly.
Skilled in managing inbound and outbound calls with efficiency and courtesy, demonstrating strong capability in telecommunications. Possess thorough understanding of customer service protocols and adept at troubleshooting technical issues over the phone. Known for maintaining calm and professional demeanor in high-pressure situations, ensuring customer satisfaction. Contributed to improved call handling processes, enhancing operational flow and reducing wait times for callers.

Customer-focused professional with experience in pharmacy operations and call center environments, including prescription processing, insurance verification, and high-volume customer support. Known for efficiency, accuracy, and delivering a positive experience

Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.

Alyssa Fedak

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Customer Service Representative

Certified Pharmacy Technician

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Associate of Applied Science - Medical Office Reception

High School Diploma -

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Certified Pharmacy Technician

Customer Service Representative

Associate of Applied Science - Medical Office Reception

High School Diploma -

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