Alyssa Foster
Portsmouth,VA
The best way out is always through.
Robert Frost
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Full time Computer Support Analyst with 2 years of experience delivering critical on-site technical support and consulting services. Practiced at offering hands-on monitoring and troubleshooting to resolve problematic hardware and software issues. With 5 years of Shipyard experienced.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Computer Support 2
Newport News Shipbuilding
Newport News, VA
11.2022 - Current
- Working with Control-M scheduler in Mainframe and Unix environments, monitor research, analyze, and report problems to programmer or developer
- Day to day admin of Control-M server and its components, production batch schedules and ensure continuity of business services
- Create new jobs in Control-M, build and manage job flows, calendar requirements and scheduling criteria
- Passing parameters to Control-M job, creating job dependences and alerts as per application team and business requirements
- Creating and scheduling jobs on the Control-M in both Distributed and Mainframe Environment (Test and Production)
- Maintaining the shift turnover, which includes the current and pending information from one shift to another
- Experience in Microsoft outlook various request
- Identify scheduling conflicts through Control M software and good analytical and excel skills, troubleshoot and take corrective action for problems involving Control-M dependencies using conditions/resource manual conditions utility
- Maintain all existing Control-M scheduling definitions
- Utilize Control-M Event Manager to create and maintain rule definitions Administer, oversee and support the upgrade/installation process and procedures.
Refueler Trade
Newport News Shipbuilding
Newport News, VA
01.2022 - 11.2022
- Active clearance and works to extreme details under direct surveillance of company and customer Representatives, work individual and team participation on varied shift schedules and overtime working on ships and in shop areas involved exposure to radiation, accessing heights and confined spaces Each unit can be customized to hold fuel from 1,000 up to 10,000 gallons
- Adhere to all safety requirements and wear the proper Personal Protective Equipment required by the job
- Add hose reels and meters, special arctic hoses, ladders or safety railings
- Job involves exposure to radiation, accessing heights and confined spaces
- Investigate equipment/system failures that have been reported in order to determine the cause(s), accountable parties, and necessary corrective measures to avoid recurrence
- Knowledge in reading and interpreting NAVSEA drawings
- Study work processes by gathering, classifying, arranging, and examining process data to look for patterns in quality
- Ability to read Drawings and identify items on Parts List
- In charge of daily recording time and materials in the form of work orders, P.M.s, etc
- Into the computerized maintenance management system (CMMS)
- Examine and provide feedback on shipyard instructions concerning program requirements and quality assurance policies
- Create a variety of monthly and quarterly reports, including ones on rework detection and process quality indicators.
Radiological Control Technician (LPAW)
Newport News Shipbuilding
Newport News, VA
07.2019 - 01.2022
- Active clearance
- Performed site evaluations, customer surveys and team audits
- Improved customer satisfaction by finding creative solutions to problems
- Improved operations by working with team members and customers to find workable solutions
- Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Perform advanced radiological surveys and measurements to ensure radiological safety on the site
- Operate and maintain all radiological detection and safety equipment in perfect condition makes routine and special observations of the status of radiation control systems and summarizes data
- Operation, maintenance, or design of Naval Hull, Mechanical, Electrical or Electronic systems
- Knowledge of radiation monitoring instrumentation and methods
- Knowledge of, and ability to interpret and apply federal, state, and university rules and Regulations regarding radiation control
- Knowledge of the principles and practices of radiation safety
- Knowledge in reading and interpreting NAVSEA drawings.
- Skill in both verbal and written communication
- Conduct site inspections to ascertain the status of expenses, the work that has to be done, and the planning requirements.Assign tasks according to employee performance and skills, priorities, training needs, and the overall state of the burden.Examine process guidelines, guidelines and standards, and related papers before releasing
- Examine and comprehend manuals, specifications, memos, sketches, and blueprints
- Respect the policies and procedures of the organization and the facilities department, especially those regarding proper clothes, grooming, and attendance.Apply the ideas, concepts, methods, and strategies of your profession along with your practical understanding of the shipyard's engineering, planning, testing, combat systems, and quality assurance procedures.
Limited Control Point Watch
Kesselring Site Operations
Ballston Spa, NY
07.2019 - 08.2021
- Active Clearance
- Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers
- Controlled computer operations for scans, including entering commands, specifying sequences and adjusting transmitters
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Let trades into an area while also making sure they have all the proper tools and paper work before entering
- The capacity to understand specifications and instructions, including reading blueprints The capacity to offer production support services and the expertise in equipment assembly, installation, repair, and other related areas
- Tech Process Knowledge of materials
Education
Associates of Science -
05.2024
High School Diploma -
06.2016
Skills
- Hardware and software updates
- Information Technology
- Mainframe
- Troubleshooting and Maintenance
- Service desk support
- Proficient in Microsoft Office Suite and SAP
- Team Building
- PPE Safety
- Materials knowledge
- Responsibility
- Accountability
- Detailed-Oriented Customer Support
- Making Decisions
- Adaptability
- Cisco experience
- Social Competencies
- Reading Comprehension Reasoning
- JCL Fundamentals
- Telephontic communication
- Cybersecurity
- Information Security
- Attention to Detail
- Oral Communication
- Problem Solving
- Knowledge of NAVSEA Standard/Principles
Certification
- Cybersecurity Tools and Cyber Attack Certified
- Test out PC Pro Certified
Timeline
Computer Support 2 - Newport News Shipbuilding
11.2022 - Current
Refueler Trade - Newport News Shipbuilding
01.2022 - 11.2022
Radiological Control Technician (LPAW) - Newport News Shipbuilding
07.2019 - 01.2022
Limited Control Point Watch - Kesselring Site Operations
07.2019 - 08.2021
Regent University - Associates of Science,
Woodrow Wilson High School - High School Diploma,