Alyssa Franks
Howe,OK
Summary
Dynamic professional with a proven track record at Kevin’s Electric and The Coffee Cup, excelling in customer service and file management. Recognized for enhancing operational efficiency and maintaining confidentiality. Skilled in cash handling and fostering positive client relationships, ensuring a reliable and organized work environment that promotes business growth.
Overview
6
6
years of professional experience
Work History
Secretary
Kevin’s Electric
12.2025 - Current
- Delivered exceptional and friendly customer service.
- Collected and transported parts to designated locations as required.
- Maintained organized filing system for contracts, invoices, and client communications, enhancing information retrieval.
- Processed incoming correspondence and prioritized tasks to support daily operational functions effectively.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Cashier/Barista
The Coffee Cup
03.2020 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries, enhancing overall service experience.
- Maintained cleanliness and organization of cash register area to ensure optimal operations.
- Collaborated with team members to streamline checkout process and reduce wait times.
- Handled cash, credit, and gift card transactions with accuracy to minimize discrepancies.
- Monitored inventory levels and communicated needs to management for timely restocking.
- Provided training support to new employees on cash handling procedures and customer service standards.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Recorded daily cash drawer totals and generated new cash drawers. Took all deposits to the bank.
Education
High School Diploma -
Heavener Highschool
Heavener, OK05.2011
Skills
- Customer service
- File management
- Document preparation
- Administering payroll
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash register operation
- Professionalism and courtesy
- Cash drawer balancing
References
Kevin Gee • 918-839-1116
Tammie Johnson • 918-721-3576
Brittany Johnson • 918-839-4576
Timeline
Secretary
Kevin’s Electric
12.2025 - Current
Cashier/Barista
The Coffee Cup
03.2020 - 11.2025
High School Diploma -
Heavener Highschool