Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Alyssa Galvan

San Antonio,TX

Summary

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted partner and leader with strong communication, interpersonal and planning abilities.

Overview

7
7
years of professional experience

Work History

Lead Cashier

H.E.B Grocery
08.2016 - Current
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored new team members on sales software system operation.
  • Processed both cash and card purchases and returns.

Intern

Judge Velia Meza
05.2023 - 06.2023

Collaborated with the judge's law clerks and legal staff; actively contributed insights in team meetings and discussions.

Developed strong communication skills through professional interactions with judges, attorneys and court staff.

Education

Bachelor of Arts in Criminology & Criminal Justice - Criminal Justice

The University of Texas At San Antonio
San Antonio, TX
06.2023

Skills

  • Customer Relations
  • Issue Resolution
  • Cash Handling
  • Staff Training
  • Verbal Communication
  • Money Transfer Systems
  • Team Leadership
  • Policy Enforcement
  • Workflow Coordination
  • Price Verification and Adjustments
  • Credits and Refunds

Accomplishments

  • Trained new hires on sales and service techniques.
  • Earned "Excellent Customer Service” award for five years in a row.

Additional Information

Selected for administration role classes. Four week program designed to help prepare partners pursue their careers in a higher role.

Timeline

Intern

Judge Velia Meza
05.2023 - 06.2023

Lead Cashier

H.E.B Grocery
08.2016 - Current

Bachelor of Arts in Criminology & Criminal Justice - Criminal Justice

The University of Texas At San Antonio
Alyssa Galvan