Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Galvan

Fort Worth,TX

Summary

Energetic and proactive individual with a strong background in hospitality management. Eager to drive operational excellence and elevate guest satisfaction. Committed to team collaboration, leading staff to meet and exceed goals and adapting to changing needs. Skilled in cash balancing, staff training, customer service, and maintaining composure under pressure. Known for reliability, problem-solving abilities, and high standards of guest experience.

Overview

3
3
years of professional experience

Work History

Restaurant Manager

Chick-fil-A
2023.12 - Current
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Addressed and resolved customer concerns, complaints and questions.
  • Oversaw cash handling procedures, maintaining accurate records in daily financial reports.

Restaurant Team Member

Chick-fil-A
2023.04 - 2023.12
  • Maintained cleanliness and organization, enhancing overall experience.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Greeted guests pleasantly and answered menu questions.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.

Education

High School Diploma -

Chisholm Trail High School
Fort Worth, TX

Skills

  • Team management
  • Customer engagement
  • Customer-oriented
  • Cash handling
  • Phone communication skills
  • Problem solving
  • Fast learner
  • Organization and prioritization
  • Coaching and mentoring

Timeline

Restaurant Manager

Chick-fil-A
2023.12 - Current

Restaurant Team Member

Chick-fil-A
2023.04 - 2023.12

High School Diploma -

Chisholm Trail High School