Alyssa Gantt
Plainfield,IA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Salon Assistant position. Ready to help team achieve company goals.
Dynamic and results-oriented with a proven track record at Heroes West Sports Grill, excelling in customer service and operational efficiency. Mastered POS systems and enhanced dining flow, significantly improving guest satisfaction. Exhibits strong communication and organizational skills, adept at training peers and managing customer relations with tact and efficiency.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Heroes West Sports Grill
02.2024 - Current
- Used slow periods to restock supplies
- Counted money in drawers at beginning and end of each shift.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Used POS system to enter orders, process payments and issue receipts.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Joliet West High School
401 N. Larkin Ave., Joliet, IL 6043505-2024
Skills
- Communication Skills
- Organizational Skills
- Time Management Skills
- Standling Skills
Timeline
Restaurant Hostess
Heroes West Sports Grill
02.2024 - Current
High School Diploma -
Joliet West High School
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