Juana Herrera
DELRAY BEACH,FL
Summary
Criminal Justice undergraduate in her third year at Florida International University, with a minor in Political Science. Strong customer service background with proven problem solving and communication skills. Bilingual and currently learning a third language. Highly motivated and detail-oriented, seeking an entry level position or internship as a paralegal or in a criminal justice related role to gain hands-on legal experience.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Ichiyami Buffet & Sushi
Boca Raton, FL
02.2023 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints professionally.
- Developed training programs to enhance employee skills and knowledge.
- Accounting for people and profits during the day.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Greeted and welcomed guests upon arrival at the restaurant.
- Managed reservations and organized seating arrangements efficiently.
- Assisted guests with menu inquiries and special requests promptly.
- Collaborated with servers to ensure smooth dining experiences for customers.
- Monitored dining area for cleanliness and maintained a welcoming atmosphere.
- Trained new host staff on procedures and customer service standards.
- Coordinated with kitchen staff to manage wait times during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
Server
Sushi House Restaurant
Boca Raton, Florida
09.2025 - 12.2025
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions accurately and efficiently at register.
- Provided exceptional customer service in fast-paced dining environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Managed multiple tables, ensuring timely food and beverage delivery.
Children events entertaner
Inflatables and events
Sunrise, Florida
09.2022 - 01.2023
- Entertained audiences at various events using engaging performances and activities.
- Coordinated setup and breakdown of inflatable attractions for safe usage.
- Interacted with guests to enhance their experience and ensure satisfaction.
- Managed event schedules to maintain timely start and end times for activities.
- Worked closely with production staff to ensure smooth operations.
Education
Associate of Arts - Criminal Justice
Palm Beach State College
Lake Worth, FL12-2025
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05-2023
Bachelor of Science - Criminal Justice
Florida International University
Miami, FLSkills
- Customer service
- Conflict resolution
- Legal case files
- Time management
- Team collaboration
- Communication skills
- Microsoft Office
- Mediation techniques
- Analytical skills
- Multitasking Abilities
- Legal document preparation
- Written expression
- Professionalism
- Attention to detail
- Data entry
- Courtroom procedures
- Criminal investigation
- Victim assistance
- Crime prevention
- Client communication
- Case analysis
- Adaptability
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
Timeline
Server
Sushi House Restaurant
09.2025 - 12.2025
Restaurant Hostess
Ichiyami Buffet & Sushi
02.2023 - Current
Children events entertaner
Inflatables and events
09.2022 - 01.2023
Associate of Arts - Criminal Justice
Palm Beach State College
High School Diploma -
Boca Raton Community High School
Bachelor of Science - Criminal Justice
Florida International University