Alyssa Gibson
Winchester,VA
Summary
Organized and reliable, with a versatile background in medical and retail environments. Demonstrated ability in appointment management and cash handling, focused on improving operational efficiency and delivering excellent customer experiences.
Overview
2
2
years of professional experience
Work History
Pet Care Associate
PetSmart
Michigan City, IN
05.2025 - Current
- Processed cash and credit transactions efficiently at checkout.
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained clean, organized sales floor to enhance customer experience.
- Implemented strategies to improve upselling techniques among team members.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
Front Desk Medical Receptionist
Lakeshore Eye Specialists
Michigan City, IN
01.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Collected copayments and patient payment
- Experience with printers, copy machines, and scanners.
Cashier/Closing Manager
The Market at Frenchburg
Frenchburg, KY
03.2024 - 09.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to promote safety and efficiency.
- Managed cash drawer, ensuring accurate cash handling and reconciliation at end of shift.
- Trained new cashiers on operational protocols and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
Front Desk Receptionist
Menifee Tax Service
Wellington, KY
02.2024 - 04.2025
- Greeted clients and managed incoming calls to ensure efficient communication.
- Scheduled appointments and maintained organized calendar for optimal office flow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with data entry into tax preparation software to streamline operations.
- Maintained a clean and organized front desk area.
Education
Associate of Applied Science - Human Services
Maysville Community And Technical College
Maysville, KY05.2027
High School Diploma -
Menifee County High School
Frenchburg, KY05.2025
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- HIPAA compliance
- Payment collection
- Documentation
- Telephone etiquette
- Cleanliness and organization
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
Timeline
Pet Care Associate
PetSmart
05.2025 - Current
Front Desk Medical Receptionist
Lakeshore Eye Specialists
01.2025 - Current
Cashier/Closing Manager
The Market at Frenchburg
03.2024 - 09.2025
Front Desk Receptionist
Menifee Tax Service
02.2024 - 04.2025
Associate of Applied Science - Human Services
Maysville Community And Technical College
High School Diploma -
Menifee County High School