Alyssa Goodwin
Captain Pinkys Lounge
Berwick
2027
years of professional experience
Demonstrated strong work ethic while balancing responsibilities as a single parent. Utilized reliable transportation and established a network of accessible babysitters. Achieved CPR and AED certification, committed to ongoing professional development. Aiming to leverage skills and collaborate with community members in various workplace settings. Eager to receive encouraging feedback regarding future opportunities.
Work History
Bartender
- Managed high-volume drink orders efficiently during peak hours.
- Trained and mentored new staff on cocktail preparation and customer service standards.
- Developed seasonal drink menus, enhancing customer engagement and satisfaction.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Cultivated strong relationships with regular patrons, increasing repeat business and loyalty.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Resolved customer complaints promptly, ensuring positive experiences and retention rates.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Hospitality Assistant
1 Year 2 Months- Responsible for patient meal service, food on assigned units, e.g., menu selections, tray assembly, tray delivery and pick up, special requests and needs, in-between meal food delivery.
- Communicates and addresses patient food issues/concerns and needs to Food & Nutrition Services.
- Interacts with Nursing in regards to patient nutrition needs or requirements as well as unit food service needs.
- Reacts accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician’s ordered modified diets.
- Is familiar with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
- Responsible for quality service reflected in internal or external patient satisfaction survey results on assigned units.
Bartender/Server
3 Months- Provides a pleasant drinking experience to customers.
- Serves drinks while maintaining a clean and sanitary bar area.
- Attends to the detail and presentation of each order.
- Prepares and maintains ingredients by following recipes.
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.
- Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.
- Contributes to daily, holiday, and theme drink menus in collaboration with Lead Bartender.
- Ensures smooth operation of bar services during absence of supervisor.
- Completes cleaning according to daily and weekly schedules, including dishwashing as needed.
- Assists with orienting new employees to their work area.
- Listens to customer complaints and suggestions and resolves complaints.
Assistant Manager
3 Months- Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
- Maintains a presence in the store by providing excellent customer service.
- Ensures a clean, well-stocked store for customers.
- At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
- Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
- Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
- Supports Store Manager in loss prevention efforts.
- Assumes management responsibilities in absence of Store Manager.
- Follows all Company policies and procedures.
Server/Bartender
2 Years- Greet guest and respond to guest inquiries or request in a friendly efficient manner.
- Verifying guest identification, as well as serving orders in accordance to with federal, state, local, and company laws and regulations.
- Collect and process payments using a point-of-sales system and stayed knowledgeable in the computer systems.
- Stock and maintain inventory.
- Able to serve at private event and has cross trained for all other front of house positions.
Education
High School
- Achieved Magna Cum Laude award with a 3.45 GPA.
- Achieved reading awards every year.
- Due to grades and acceleration graduated early.
- GPA: 3.45
Associate of General Studies
- Maintained Deans list each semester
- Earned Degree in General Studies.
Skills
Customer Service
Crew Member
Powerpoint
Time Management
Microsoft Office Efficient
Quick Learner
Open to New Things
Multitasking
Positive Attitude
Problem Resolution
Teamwork
Bartending
Serving Experience
Reliability
Attention to Details
Timeline
Hospitality Assistant
Terrebonne General Health Systems
02.2024 - 04.2025Read More
Bartender/Server
Milano
09.2023 - 12.2023Read More
Assistant Manager
Family Dollar
05.2023 - 08.2023Read More
Server/Bartender
Cypress Bayou Casino
05.2021 - 05.2023Read More
Berwick High School
High School
Read More
Bartender
Captain Pinkys Lounge
2025 - CurrentRead More
Fletcher Technical College
Associate of General Studies
Read More