Alyssa Gosslin

> Dentrix knowledge

> WISHA / HIPAA infection control certified

> Dental term knowledge

> Track financial intake from prior day

> New patient / current pt input

insurance ie. collecting carrier info, fax of benefits, annual amount, frequencies, percentages of coverage, send dental claims w/ appropriate attachments

> Contact prior office for dental records ie. X-rays, treatment reports

> Check in and out patients for appointments

> Present treatment & financials, scheduling recommended procedures

> Schedule incoming call appointments with though detailed notes on dental concerns

> Collect treatment cost in person & over phone (including care credit, checks, cash, cards)

> Send dental records to updated offices

> Make confirmation calls & fill schedule as needed ( as soon as possible)

> Annotate daily schedule ie. pts who owe a fee for visit, no insurance pts, multi appointments, health history updates

> Dentrix trained

> Dental treatment financials preparation

> Active listening & empathy

> Treatment scheduling following finical outlines laid out in office via sunbit payment plans, in-office payment plans, cash discount

> Documenting patient conversations,treatments, receipts, and referrals into the system for office knowledge

> Inbound and outbound calls to bring patients in for necessary treatments

> Collection of payment on treatments and merchandise

> Customer service via phone & in person

> Inbound & outbound calls to bring in clients

> Scheduling for needed services

> Client redirection for critical needs

> Invoice & sending repair orders

> Maintenance plan knowledge

> Processing maintenance fees & making sure client felt informed of services

> Rental vehicle processing

> Customer service

> Active listening & patient

> Communicated with customers on service solutions

> Product knowledge

> Remerchandising

> Price changing to accommodate sales

> Liquidation shipment deliveries

> Remerchandising during liquidation process

> Customer service

> Store clean up

> Price change to accommodate liquidation prices

> Open and close register tills at beginning and end of shift, which included daily deposit

> Management of shipment inventory deliveries

> Collaboration with store manager for in store design relocations

> Directed conversations between staff and customers during times of conflict or confusion, while professionally supporting staff

> Shipment processing

> Store interior decorating

> Customer service

> In store credit application sign ups

> Store clean up