Vergine Torossian
Van Nuys,CA
Summary
Dedicated front desk receptionist with strong customer service and problem-solving skills. Committed to enhancing patient experiences and streamlining operations to support clinic efficiency.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist/Office Administrator
Ter-Zakarian Medical Clinic and Laboratory Services
Hollywood, CA
01.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in maintaining organized patient records and confidential information.
- Responded to inquiries and provided detailed information about services offered.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Monitored office supply inventory and ordered materials as needed for operations.
- Enhanced patient experience through attentive service and timely follow-ups on care needs.
- Collected room deposits, fees, and payments.
- Conducted regular audits of medical records to ensure compliance with industry standards and regulations.
- Assisted in training new team members on authorization processes and system navigation tools.
- Coordinated authorization requests to ensure timely processing and compliance with regulations.
Truck Dispatcher
H&V Trans Inc
Hollywood, CA
11.2023 - 12.2025
- Coordinated daily trucking schedules to optimize delivery routes and reduce delays.
- Managed communication between drivers, customers, and warehouse staff to ensure timely pickups and deliveries.
- Developed strategies for load distribution to maximize truck capacity and minimize fuel costs.
- Resolved dispatch issues proactively by troubleshooting problems with drivers or shipments in real-time.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
Sales Associate
Drop Of Elegance
Sherman Oaks, CA
03.2023 - 10.2023
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to meet daily sales targets and improve store performance.
- Trained new staff on customer service best practices and operational procedures.
- Resolved customer inquiries and complaints promptly, fostering loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
City of Angels Independent Studies
Los Angeles, CA06.2025
Skills
- Customer service
- Time management
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Administrative skills
- Office organization
- File organization
- Sensitive information handling
- Document management
- Fluent in Armenian and English
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Front Desk Receptionist/Office Administrator
Ter-Zakarian Medical Clinic and Laboratory Services
01.2025 - Current
Truck Dispatcher
H&V Trans Inc
11.2023 - 12.2025
Sales Associate
Drop Of Elegance
03.2023 - 10.2023
High School Diploma -
City of Angels Independent Studies