Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Graffis

Phoenix

Summary

Accomplished Bar Manager with a proven track record at Majerle's Sports Grill, enhancing guest satisfaction through unique cocktail menus and efficient inventory management. Skilled in staff training and problem-solving, I led teams to streamline operations and improve service quality. Expertise in customer service and responsible alcohol service, driving repeat business and revenue growth.

Overview

14
14
years of professional experience

Work History

Bar Manager

Majerle's Sports Grill
09.2015 - Current
  • Streamlined inventory processes by utilizing inventory management software and conducting regular audits.
  • Enhanced guest experiences by training staff in personalized service techniques and active listening.
  • Monitored revenue and expenses by implementing budgeting practices and cost control measures.
  • Closed out cash register and prepared cashier report at close of business.

Bartender

Wolfleys
03.2012 - 07.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server/Bartender

Hooters Inc.
02.2011 - 05.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Horizon
Phoenix, AZ
05.2008

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Responsible alcohol service

Timeline

Bar Manager

Majerle's Sports Grill
09.2015 - Current

Bartender

Wolfleys
03.2012 - 07.2015

Server/Bartender

Hooters Inc.
02.2011 - 05.2015

Horizon

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Alyssa Graffis