Alyssa Gross
Holts Summit,MO
Summary
Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
MU Health Care
Jefferson City, Missouri
01.2024 - 04.2025
- Assembled registration paperwork.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Guided patients through the completion of consent and other required medical forms.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Adhered to HIPAA regulations when handling confidential patient information.
- Prioritized and organized tasks to efficiently accomplish goals.
Cashier
Walmart
Boonville, MO
07.2022 - 10.2023
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers promptly and responded to questions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed sales transactions to prevent long customer wait times.
- Scanned items and checked pricing on cash register for accuracy.
Sandwich Artist
Subway
Boonville, Missouri
02.2019 - 05.2022
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Delivered superior customer service focused on quality and meeting customer needs.
- Kept customer and food preparation areas clean and well-organized.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
Education
High School Diploma -
Boonville High School
Boonville, Missouri05-2023
Skills
- Patient registration
- Customer service
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Organizational skills
- Professionalism
- Phone and email etiquette
Timeline
Patient Service Representative
MU Health Care
01.2024 - 04.2025
Cashier
Walmart
07.2022 - 10.2023
Sandwich Artist
Subway
02.2019 - 05.2022
High School Diploma -
Boonville High School