Alyssa Gutierrez
Houston,TX
Summary
Dynamic customer service professional with extensive experience at TTEC Solutions, excelling in resolving inquiries and enhancing customer satisfaction. Skilled in CRM software and active listening, I effectively managed high-stress situations and trained new team members, contributing to improved service delivery and customer loyalty. Committed to continuous improvement and operational excellence.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
TTEC Solution
09.2025 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Assisted in training new team members on customer service protocols and tools.
- Adapted quickly to changing priorities, maintaining accuracy in handling various customer concerns.
- Collaborated with team members to identify process improvements, enhancing overall service delivery.
- Documented customer interactions in CRM system, ensuring accurate record-keeping for future reference.
- Provided feedback to management regarding common customer issues, contributing to product enhancement discussions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Fast Food Worker
Sonic
04.2016 - 08.2016
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained food safety standards.
- Prepared and assembled menu items promptly and accurately.
- Collaborated with team members to enhance workflow efficiency.
Fast Food
Whatabuger
03.2016 - 08.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Assistant Manager
Family Dollar
01.2013 - 06.2015
- Assisted in managing daily store operations to ensure compliance with company policies.
- Trained new employees on customer service best practices and operational procedures.
- Coordinated inventory management processes to optimize stock levels and reduce shortages.
- Supported promotional events by organizing merchandise displays to enhance customer engagement.
Education
High School Diploma -
Deer Park South Campus
Deer Park, TXAssociate of Science - Billing And Coding
Everest Institute
Houston, TX08.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
- Call center operations
- Scheduling
- Appointment scheduling
- Customer relationship management (CRM)
- Store maintenance
- CRM software
Timeline
Customer Service Representative
TTEC Solution
09.2025 - Current
Fast Food Worker
Sonic
04.2016 - 08.2016
Fast Food
Whatabuger
03.2016 - 08.2016
Assistant Manager
Family Dollar
01.2013 - 06.2015
High School Diploma -
Deer Park South Campus
Associate of Science - Billing And Coding
Everest Institute