Alyssa Hernandez
Stockton,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2027
2027
years of professional experience
Work History
Server, Trainer, Bartender
Buffalo Wild Wings
Stockton, CA
10.2021 - 08.2024
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Trained and mentored new employees to maximize team performance.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bank Teller
Bank Of Stockton
Stockton, CA
04.2023 - 08.2024
- Collected and authorized payments of guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided customer records, account statements and copies of checks.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
Waitress, Cashier
David’s Pizza
Stockton, CA
06.2017 - 02.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Completed store opening and closing procedures
- Worked flexible schedule and extra shifts to meet business needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
Package Handler
Fed Ex Ground
Stockton, CA
06.2016 - 08.2016
- Placed products in correct storage locations to keep stock areas organized and load and unload trucks.
- Maintained effective team member communication.
- Monitored safety conditions and promptly communicated concerns to management to uphold workplace safety standards.
Cleanroom Technician
Form Factor
Livermore
- Setup and operated small manufacturing equipment using hand tools and detailed instructions to meet daily production requirements.
- Worked closely with engineering team to resolve problems with components and procedures.
- Observed equipment during operation for compliance with established parameters such as pressure, temperature or flow.
- Maintained work area for cleanroom compliance and processing standards.
Bar Manager
Woodys Dive Bar
Stockton, CA
08.2024 - Current
- Managed daily bar operations, ensuring smooth service and customer satisfaction.
- Developed and implemented training programs for new staff, enhancing team efficiency.
- Oversaw inventory management, tracking supplies to maintain optimal stock levels.
- Designed promotional events to increase bar attendance and customer engagement.
Education
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San Joaquin Delta College
StocktonHigh School Diploma - undefined
Saint Marys
StocktonSkills
- Cash Handling
- Ordering Procedures
- Table Bussing
- Food Preparation and Safety
- Food Running
- Stocking and Replenishing
- Complaint Resolution
- Team Collaboration
- Safety and Sanitation
- Sales Techniques
- Upselling
- Menu Memorization
- Accurate Money Handling
- Complex Problem-Solving
Additional Information
- Trip — Built a house and worked on parts of a house for families Presentation Parish Fall Fest— Prepared food, served customers, setup and take down for event Lynda’s House of Balloons— Set-up and clean up for events, waitress
Languages
Spanish
Native or Bilingual
Timeline
Bar Manager
Woodys Dive Bar
08.2024 - Current
Bank Teller
Bank Of Stockton
04.2023 - 08.2024
Server, Trainer, Bartender
Buffalo Wild Wings
10.2021 - 08.2024
Waitress, Cashier
David’s Pizza
06.2017 - 02.2021
Package Handler
Fed Ex Ground
06.2016 - 08.2016
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San Joaquin Delta College
High School Diploma - undefined
Saint Marys
Cleanroom Technician
Form Factor