Samantha Marie Ott
Texas Roadhouse
16
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Server/Bartender - Server Trainer
1 Year 4 Months- Delivered "Legendary Service" by greeting guests, answering menu inquiries, and ensuring an exceptional, memorable dining experience.
- Successfully managed a high-volume dining section while maintaining fast, accurate order-taking and prompt food/beverage delivery.
- Promoted daily features, premium cuts of meat, and signature drinks, consistently increasing average check sizes through effective upselling.
- Handled cash and credit transactions securely using the Point-of-Sale (POS) system, guaranteeing accurate billing and cash drops.
- Collaborated with hosts, kitchen staff, and bartenders to ensure smooth operations and timely food dispatch.
- Maintained strict sanitation and cleanliness standards throughout the dining room and server stations.
- Educating and training new hires how to perform legendary service while maintaining sections
- Onboarding & Coaching: Trained and mentored new front-of-house personnel on menu knowledge, service steps, and operational goals while maintaining tables and ensuring a smooth flow to restaurant operations and delivering knowledge to new hires by leading by example
- Mixed and served alcoholic and non-alcoholic drinks quickly in a busy setting
- Built strong relationships with guests to create loyal regulars and deliver great service.
- Followed all state liquor laws and responsible alcohol service rules.
- Managing Partner Garret Lehr
- 816-322-7427
Rural Carrier Associate
5 Years 8 Months- A friendly, fast and efficient Rural Carrier Associate with five years of experience delivering mail and parcels to residential, rural areas and businesses in a safe and timely manner while positively interacting with the community.
- Sorts magazines, letters and packages in correct sequence in preparation of assigned route.
- Routine vehicle checks to ensure proper maintenance and safety.
- Safely loading mail and packages into postal vehicles in correct order for fast and efficient delivery.
- Regularly interacts with customers throughout the route in a positive manner and takes care of any customer request concerning mail and parcels.
- Assists other letter carriers as needed upon completion of assigned route.
- Dispatched outgoing mail and parcels to their designated areas at the end of the assignment.
- Postmaster Nate Daise
- 816-441-6637
Decorative Painter
4 Years 1 Month- A decorative interior and exterior painter who specializes in faux and architectural finishes on a variety of surfaces using paints and oils of all mediums, different types of plasters for texture, utilizing a wide range of paint brushes and tools and obtaining licensed-only FauxFX products.
- Specializing in refinishing walls, cabinets, ceilings, furniture, and countertops.
- Humbly apprenticed under and worked alongside well-known faux painters and artists in the KC area.
- Studied at Sarasota School of Faux and Architectural Finishes in Sarasota, Florida and obtained a license to use FauxFX products.
- Creativity worked with clients and interior designers to achieve desired finish.
- Created dozens of samples weekly to inspire potential clients and designers.
- Safely preparing surfaces and protecting surrounding areas to ensure a clean finish.
- Self Employed
Production Specialist
1 Year 4 Months- Hands on experience with operating several different forms of machinery.
- Ensured compliance to all food and production safety standards of dairy products including butter, ice-cream, cheese and bottling milk.
- Demonstrated ability to use and maintain tools and equipment used in production.
- Coordinated with the maintenance department to inspect and repair equipment weekly.
- Prepared and maintained proper stock of products for shipping.
- Profound ability to complete multiple tasks in a timely fashion.
- Supervisor: Roger Anderson
- (816) 930-3862
Bartender
2 Years- Highly skilled in mixing, garnishing and serving drinks in keeping with bar's specifications
- Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing
- Demonstrated ability to keep the bar organized, stocked and clean
- Assisted guests in selecting menu items
- Ability and strength to lift and move full beer kegs
- Responsible for balancing the cashier drawer and handling all money transactions.
- Cleaning and sanitizing bar and equipment throughout the shift regularly.
- Communicating with kitchen, co-workers and management to help restaurants run smoothly
- Active with in-store promotional advertising.
- Supervisor: John Kelly
- 816-795-7710
Lead Trainer/ Training Coordinator
10 Months- Welcoming new team members and setting up training schedules during orientations
- Led monthly trainer meetings to discuss ways to improve the training program and to plan for upcoming events.
- Organizing new hire paperwork and entering new members into ALOHA computer program
- Discussed possible candidates for our training program with General Manager and set up orientations for new patrons
- Supervisor: Jon Mcgee
- 816-795-7710
Server
10 Months- An enthusiastic and positive Twin Peaks Girl who entertained and served guests delicious food and ice-cold beverages while working together with other Twin Peaks Girls to make sure every guest enjoyed their visit to its fullest extent.
- Greeted guests within one minute and talked about upcoming events and promotional items
- Consistently up selling menu items to maximize revenue
- Delivering drinks in less than 3 minutes
- Team player for helping others run hot foods to every table
- Smiling consistently and up keeping a fun upbeat environment for guests to enjoy
- Ensuring guest leave happy and satisfied while inviting them to come back in for upcoming events
- Participated in catering events across the Kansas City metro
- Supervisor: Jon Mcgee
- 913-768-0028
Farm Hand/ Equestrian Trainer
1 Year 4 Months- Volunteered time to take care of sick and injured horses.
- Cared for more than 30 horses daily
- Set up daily feeding portions and schedules
- Gave necessary medical treatments daily for sick, wounded, and older horses
- Set up recreational events for guests
- Skilled in working with and correcting horses with behavioral problems
- Trained horses to perform exceptional skills in the saddle such as basic trail riding, barrel racing, and cutting cattle, all while improving agility and stamina
- Taught children and adults how to care for, saddle, and ride a horse properly and also improving their skills as an equestrian.
- Weekly land management which include fixing fences, brush-hogging pastures, mowing recreational grounds, tree trimming, tilling arenas, cutting hay when necessary
- Supervisor: Karen Moulis
- 816-392-8514
Receptionist /Assistant Manager
1 Year 7 Months- Demonstrated and performed many administrative and clerical responsibilities
- Admitted new clients into computer and billing systems
- Answering a multi-line phone system
- Operated and stocked copier and fax machines frequently
- Verified and documented insurance benefit information for specific procedures and services
- Developed, managed and mailed patient statements monthly
- Frequent communication with doctors to insure quality service within the office and clientele.
- Proficient in Word and Excel
- Ordered and maintained office supply inventory
- Received accounts payable between clients and insurance companies
- Assisted doctors with filing, faxing and retrieving necessary documents
- Cross-trained with billing, ageing, accounting, and reception
- Supervisor: Suzen Clemmons
- 816-916-8739
Education
High School
Class of 2011
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Memory retention
Professional appearance
Customer service
Cleanliness standards
Safe food handling
Relationship management
Order management
Task prioritization
Team member support
Team player
Reliable and responsible
Warm and friendly
Adaptable and flexible
Multitasking
High energy and stamina
Excellent communication
Interests
I am a down-to-Earth
ambitious
and optimistic young woman. I enjoy hard work as much as I enjoy having fun. I have a tendency to find myself doing both at the same time. Anyone will most likely catch me smiling. My hobbies include riding horses and anything active and outdoors.
Timeline
Server/Bartender - Server Trainer
Texas Roadhouse
03.2025 - CurrentRead More
Rural Carrier Associate
United States Postal Service
07.2018 - 03.2024Read More
Decorative Painter
Decorative Painter
02.2016 - 03.2020Read More
Production Specialist
Shatto Milk Company
10.2014 - 02.2016Read More
Bartender
Twin Peaks
02.2014 - 02.2016Read More
Lead Trainer/ Training Coordinator
Twin Peaks
04.2013 - 02.2014Read More
Server
Twin Peaks
04.2013 - 02.2014Read More
Farm Hand/ Equestrian Trainer
Pine Dell Farms, LLC
02.2012 - 06.2013Read More
Receptionist /Assistant Manager
Psychotherapy Affiliates, LLC
07.2010 - 02.2012Read More
Belton High School
High School
Read More
Metropolitan Community College
Read More