Rebecca Jennings
Austin,TX
Summary
Proven hospitality professional with extensive experience at Chuys Restaurant, excelling in high-volume dining and guest engagement. Demonstrated ability to increase sales through expert upselling techniques and a deep understanding of menu offerings. Skilled in team collaboration and exceptional customer service, ensuring memorable dining experiences and resolving concerns swiftly.
Overview
5
5
years of professional experience
Work History
Server/Server Trainer/Bartender
Chuys Restaurant
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Haiku Japanese Restaurant
06.2020 - 06.2022
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Social Work
A&M Central Texas
Killeen08-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Team collaboration
- High volume dining
- Sales techniques
- Order accuracy
Timeline
Server/Server Trainer/Bartender
Chuys Restaurant
06.2022 - Current
Server
Haiku Japanese Restaurant
06.2020 - 06.2022
Bachelor of Science - Social Work
A&M Central Texas
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