Christopher Kelley
Eden Prairie,MN
Summary
Versatile hospitality professional with a proven track record at Cuzzy's Brick House, excelling in guest engagement. Experienced in several areas in a dining environment, and effective at giving genuine hospitality to guests. Known for exceptional customer service and a strong work ethic, I consistently drive high-volume dining success and garner guest relationships encouraging their return.
Overview
17
17
years of professional experience
Work History
Server/Bartender/Server Trainer
Cuzzy's Brick House
08.2023 - Current
- Provided accurate and timely service to guests
- Demonstrated multi-tasking skills through management of multiple tables or large groups
- Utilized experience in cross-training to assist in maintaining flow of the establishment
- Maintained positive work environment and attitude
- Professionally addressed and resolved costumer complaints, resolved quickly
- Diligently maintained a clean and safe workplace
- Provided a personalized and elevated experience for guests encouraging their return
- Dedicated to menu knowledge for the quest's convenience
- Utilized good communication between FOH and BOH to ensure efficiency for orders taken
Cook/Prep Cook/Cashier/MOD
Ono Hawaiian Plates
02.2021 - 04.2023
- Managed opening and closing duties to prepare the establishment for successful business operation
- Efficiently and effectively prepared food portions and maintained stock of essential goods
- Checking order delivery and stocking in an organized fashion for easy access
- Carefully followed recipes for consistency in product
- Prepared meals to standard in timely fashion
- Maintained a clean and sanitary work environment
- Good communication between coworkers to maximize efficiency and speed
- Provided warm and friendly costumer service during order taking with exceptional menu knowledge
- Good money handling and financial responsibilities to secure business profits
Bartender
Famous Daves BBQ
04.2018 - 03.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Banquet Bartender
Gale Mansion Event Center
02.2016 - 12.2019
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Checked ID cards and verified bar guests were of legal age.
- Provided immaculate service area and drink presentation
- Warm and welcome conversation for VIP guests
- Restocking bar with liquors, bar fruit, juices
- Meticulous money handling and POS transactions
- Full reset after event for the next business day
Server
Panino Brothers
10.2011 - 06.2016
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
Server/Expo/Bartender
Jake's City Grille
03.2009 - 05.2013
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Organized and sold food orders according to the server food ticket
- Displayed multi-tasking skills in several job roles
Barista/Supervisor
Caribou Coffee
07.2007 - 04.2017
- Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Streamlined employee scheduling, resulting in reduced labor costs without sacrificing service levels.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Ensured consistent product quality by regularly monitoring and adjusting brewing procedures.
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Increased overall store performance by implementing effective inventory control measures.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
GED -
Eden Prairie High School
Eden Prairie, MN06-2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Order accuracy
Timeline
Server/Bartender/Server Trainer
Cuzzy's Brick House
08.2023 - Current
Cook/Prep Cook/Cashier/MOD
Ono Hawaiian Plates
02.2021 - 04.2023
Bartender
Famous Daves BBQ
04.2018 - 03.2021
Banquet Bartender
Gale Mansion Event Center
02.2016 - 12.2019
Server
Panino Brothers
10.2011 - 06.2016
Server/Expo/Bartender
Jake's City Grille
03.2009 - 05.2013
Barista/Supervisor
Caribou Coffee
07.2007 - 04.2017
GED -
Eden Prairie High School
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