Alyssa Hogan
Charlotte,NC
Summary
Dynamic leasing professional with a proven track record at Wood Partners/Greystar, excelling in community engagement and event planning. Leveraging outstanding interpersonal abilities and CRM software expertise, I successfully enhanced resident satisfaction and drove leasing performance through innovative marketing strategies and exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
LEASING PROFESSIONAL
Wood Partners/Greystar
Charlotte, NC
06.2023 - Current
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Tracked leads using CRM software and followed up with interested parties.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Planned and executed resident events that promote community and foster relationships among residents.
SOCIAL MEDIA MANAGER
F45
Indian Trial, NC
02.2023 - Current
- Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram engagement
- Generated and executed content ideas to engage target audiences and increase followers
ASSISTANT RURAL CARRIER
USPS
Pineville, NC
08.2021 - Current
- Organized mail and parcels for optimal delivery speed and correctness
- Increased customer satisfaction by resolving issues
PHOTOGRAPHER
A Hogan Photography
Charlotte, NC
05.2020 - Current
- Founded photography business aimed at providing fresh, fun, and affordable photography sessions
- Creative force behind all sessions
- Primary specialties include family photo sessions, high school senior photography, special event photography, engagements, maternity portraiture, and professional headshots
- Responsible for setting up and maintaining all photography equipment, including backdrops, lenses, and camera lighting
- Utilize Adobe Lightroom image editing software to provide memorable and stylish photographic images
- Maintain billing and customer accounts
CARE TEAM
LIV Development/Fogelman
Charlotte, NC
05.2022 - 09.2024
- Improved leasing performance through creative campaigns, continuous outreach, and social media presence.
- Designed and oversaw all resident events on the property.
- Went door to door each month, welcoming incoming tenants, answering any of their questions, and getting feedback about their move-in process.
FRONT DESK SALES ASSOCIATE
F45
Memphis, TN
02.2019 - 05.2020
- Successfully managed all front desk operations
- Contacted and pursued potential clients
- Greeted and assisted all guests with hospitality and unwavering assistance
- Maintained the cleanliness of the gym
- Fostered strong work relationships with all clients
RESIDENT ASSISTANT/COMMUNITY MANAGER
UNC-Chapel Hill Housing
Chapel Hill, NC
01.2007 - 05.2011
- Counseled and advised students on academic and personal questions and concerns
- Implemented activities for floor members to encourage building of social and community and relationships
- Assisted with move-in and move-out processes, including organizing storage, cleaning, and room inspections
- Assigned, prioritized, and delegated tasks and responsibility to staff employees
Education
Bachelor of Arts - PHOTOJOURALISM/POLITICAL SCIENCE
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2011
Skills
- Outstanding interpersonal abilities
- Account Management
- Social media engagement
- CRM software
- Technologically Savvy
- Problem-solving skills
- Community engagement
- Event planning
- Effective communication
Certification
Yardi CRM Certification
Timeline
LEASING PROFESSIONAL
Wood Partners/Greystar
06.2023 - Current
SOCIAL MEDIA MANAGER
F45
02.2023 - Current
CARE TEAM
LIV Development/Fogelman
05.2022 - 09.2024
ASSISTANT RURAL CARRIER
USPS
08.2021 - Current
PHOTOGRAPHER
A Hogan Photography
05.2020 - Current
FRONT DESK SALES ASSOCIATE
F45
02.2019 - 05.2020
RESIDENT ASSISTANT/COMMUNITY MANAGER
UNC-Chapel Hill Housing
01.2007 - 05.2011
Bachelor of Arts - PHOTOJOURALISM/POLITICAL SCIENCE
University of North Carolina At Chapel Hill
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